We want you to feel comfortable using our website (our site) without
having to worry about your privacy. We understand that you may have
concerns over what data we collect about you and the purposes for which
we use it. At Nelsons* we are deeply committed to protecting your
privacy, which is why we have set out this privacy policy describing
the information we collect and what may happen to that information. By
doing this we hope to address any concerns you may have about sending
us your personal details when purchasing our products or subscribing to
our mailing lists.
What Information We Gather
We want to provide you with a smooth customised experience while
using our online services. If you register your details with us or
purchase any of our products we will ask for data about you so that we
can process your orders or supply you with information you may find
helpful. Here is a list of situations in which we may collect and
process the following data about you:
- Information that you provide by filling in forms on our site. This
includes information provided at the time of registering to use our
site, subscribing to any of our services, posting material or
requesting further services. We may also ask you for information when
you enter a competition or promotion sponsored by us, and when you
report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site and of the fulfilment of your orders.
- Details of your visits to our site including, but not limited to,
traffic data, location data, weblogs and other communication data,
whether this is required for our own billing purposes or otherwise and
the resources that you access.
IP Addresses and Cookies
We may collect information about your computer, including where
available your IP address, operating system and browser type, to
provide you with the best possible personalised online experience and
for system administration and to report aggregate information to our
advertisers. This is statistical data about our users' browsing actions
and patterns and does not identify any individual unless they register
with our site.
For the same reason, we may obtain information about your general
internet usage by using a cookie file which is stored on the hard drive
of your computer. Unless you have indicated your objection when
disclosing your details to us, our system will issue cookies to your
computer when you log on to our site. Cookies make it easier for you to
log on to and use our site during future visits. This helps us to keep
our site fresh and interesting to the majority of our visitors. They
also allow us to monitor website traffic and to personalise the content
of the site for you. You may set up your computer to reject cookies
although, in that case, you may not be able to use certain features on
our site.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored
at, a destination outside the European Economic Area ("EEA"). It may
also be processed by staff operating outside the EEA who work for us or
for one of our suppliers. Such staff maybe engaged in, among other
things, the fulfilment of your order, the processing of your payment
details and the provision of support services. By submitting your
personal data, you agree to this transfer, storing or processing. We
will take all steps reasonably necessary to ensure that your data is
treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers.
Any payment transactions will be encrypted using SSL technology. Where
we have given you (or where you have chosen) a password which enables
you to access certain parts of our site, you are responsible for
keeping this password confidential. We ask you not to share a password
with anyone.
Unfortunately, the transmission of information via the internet is
not completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of your data
transmitted to our site; any transmission is at your own risk. Once we
have received your information, we will use strict procedures and
security features to try to prevent unauthorised access.
Uses Made of the Information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you
request from us or which we feel may interest you, where you have
consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
We may also use your data, or permit selected third parties to use
your data, to provide you with information about goods and services
which may be of interest to you and we or they may contact you about
these by post or telephone. If you are an existing customer, we will
only contact you by electronic means (e-mail or SMS) with information
about goods and services similar to those which were the subject of a
previous sale to you.
If you are a new customer, and where we permit selected third
parties to use your data, we (or they) will contact you by electronic
means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your
details on to third parties for marketing purposes, please tick the
relevant box situated on the form on which we collect your data (the
order form OR registration form).
We may provide members of our group (as described below) and any
associated companies and marketing partners with aggregate information
about our users (for example, we may inform them that 500 men aged
under 30 have clicked on a particular link on any given day). We may
also use such aggregate information to help members of our group,
associated companies and marketing partners reach the kind of audience
they want to target (for example, women in SW1).
Disclosure of Your Information
We may disclose your personal information to any member of our
group, which means our subsidiaries, our ultimate holding company and
its subsidiaries, as defined in section 736 of the UK Companies Act
1985 and to any associated companies and marketing partners.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which
case we may disclose your personal data to the prospective seller or
buyer of such business or assets.
- If we or substantially all of our assets are acquired by a third
party, in which case personal data held by it about its customers will
be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in
order to comply with any legal obligation, or in order to enforce or
apply our terms of use or terms and conditions of supply
and other agreements; or to protect the rights, property, or safety of
us, our customers, or others. This includes exchanging information with
other companies and organisations for the purposes of fraud protection
and credit risk reduction.
Your Rights
You have the right to ask us not to process your personal data for
marketing purposes. We will inform you (before collecting your data) if
we intend to use your data for such purposes or if we intend to
disclose your information to any third party for such purposes. You can
exercise your right to prevent such processing by checking certain
boxes on the forms we use to collect your data. You can also exercise
the right at any time by contacting us at:
Enquiries@nelsons.net
Nelsons, Nelsons House, 83 Parkside, Wimbledon, London, SW19 5LP.
Our site may, from time to time, contain links to and from the
websites of our partner networks, advertisers and affiliates. If you
follow a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these
policies before you submit any personal data to these websites.
Access to Information
The Data Protection Act 1998 gives you the right to access
information held about you. Your right of access can be exercised in
accordance with the Act. Any access request may be subject to a fee of
?10 to meet our costs in providing you with details of the information
we hold about you.
Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be
posted on this page and, where appropriate, notified to you by e-mail.
Data Protection Act 1998
We are fully registered under the Data Protection Act 1998 and
ensure we comply with all protection the Act affords you. Further
information on the Act is on the internet at www.informationcommissioner.gov.uk.
Information About Us
Nelsons is an independent family business with a long standing commitment to supplying high quality natural medicines.
These sites:
www.rescueremedy.co.uk
www.bachfloweressences.co.uk
www.nelsonshp.co.uk
are operated by
*Nelsons, which is a trading name of A Nelson and Co. Ltd. A company
incorporated and registered in England under company number 249879 with
registered office at Nelsons House, 83 Parkside, Wimbledon, London,
SW19 5LP.
Our main trading address is Nelsons House, 83, Parkside, Wimbledon, London SW19 5LP.
Our VAT number is 318599419.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
Enquiries@nelsons.net
Nelsons, Nelsons House, 83 Parkside, Wimbledon, London, SW19 5LP.