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Head of HR

Department: Human Resources

Company: Group Corporate Services

Location: Nelsons House

City: London

Country: United Kingdom

Reference: 5

The Head of HR will devise and implement HR strategies that support the company’s key objectives through the engagement, performance and development of its people and the successful management of change within the right cultural context.


This requires the effective combination of resourcing, performance, reward, development and communication arrangements to build effectiveness at organisational, team and individual levels.


The Head of HR is seen as playing a key role as a strategic business partner to senior managers throughout the business.  This demands the ability to link HR directly to the company’s commercial imperatives, to challenge convention, influence all stakeholders and operate simultaneously at both strategic and operational levels.

 

Responsible for:

Organisational Development Business Partner

HRBP

Recruitment Officer

HR Officer 


Key Responsbilities

Act as a Business Partner 

Develop HR plans that are strongly focused on the needs of the business: both driven by and influencing what the management team wants to achieve.

Act resourcefully in guiding and coaching people at all levels in the company to achieve both strategic goals and operational objectives.

Participate in meetings with fellow senior managers and contribute to the formulation of strategy and, particularly, the dynamic part that Human Resources can play.

Work with senior management colleagues to continually develop the culture supported  in which the desired results can be achieved in an optimal manner.  Pay attention to company culture and the overall employee experience of Nelsons and take action to ensure that it serves to attract, motivate and retain great people.

 

Maintain Effective HR Practice

  • Ensure the company is well equipped to recruit excellent candidates with the right mix of skills and attitudes.
  • Continue to review and monitor our GDPR compliance across HR and Recruitment.
  • Work specifically with managers at all levels to motivate, develop and keep the best talent - be they potential future senior managers, technical specialists or the highest performers.
  • Maintain an effective performance management system that links company and individual objectives and development needs and provides clear and objective measurement of success.  Ensure that all performance levers (training, reward, communication, policy and procedures etc) work in harmony to enable a high performance culture.
  • Meet strategic training and development requirements through the provision of programmes at either a corporate or local level, depending upon the most cost effective method of delivery.  Continuously develop the provision in line with changing business priorities.  Respond to local need and facilitate specific local training where required.
  • Develop and maintain a complete compensation and benefits system (pay, bonuses, pension and benefits) that meets the needs of the business to attract and retain talented people, incentivise and reward high performance at business, team and individual level. 
  • Ensure the provision of a pragmatic, professional, business oriented operational HR service, utilising policies and procedures that are in line with legal, regulatory and best practice requirements whilst remaining appropriate to the needs of the business.
  • Work closely with senior managers to review the organisation in light of future objectives and manage required changes.  Ensure that all aspects of organisational change are successfully managed to ensure results are quickly realised whilst maintaining the positive engagement of people and a healthy culture.
  • Act as a facilitator in team meetings and workshops, helping managers to work together effectively in identifying and meeting opportunities for business improvement.
  • Work with senior management teams on ad hoc projects as and when required.

 

Skills & Experience

  • Extensive experience in HR Senior Management 
  • Demonstrable experience managing change across an organization.
  • Ideally experience working in an SME (or ability to relate to small business).
  • Pragmatic, results focused and commercially minded with strong analytical skills and ability to assess commercial and financial risk.
  • Experience leading a small HR team.
  • Strategic approach alongside a roll-up-your sleeves attitude with a delivery focus.
  • International experience desired, specifically Europe and / or America.
  • Proactive in identifying opportunities to improve business performance.
  • Knowledge of trends in retention strategies, employee performance management and employee engagement.
  • Healthcare or FMCG background, ideally manufacturing experience.
  • Self motivated and results orientated.
  • Excellent communication – both written and oral, negotiation and influencing skills, with the ability to relate to all employees and management at all levels. 
  • Will need to have the gravitas to lead a small team and influence others.
  • Strong stakeholder management skills and ability to influence thinking within ELT.
  • Have the ability to work flexibly, calmly and efficiently whilst responding to a multiple and ever-changing business priorities.

To devise and implement HR strategies that support the company’s key objectives through the engagement, performance and development of its people and the successful management of change within the right cultural context.

QP Consultant

Department: Quality Assurance

Company: Group Quality and Regulatory Operations

Location: Endeavour Way, Wimbledon

City: London

Country: United Kingdom

Reference: 2.......

New QP required to allow release of medicines to market.

Procurement Manager

Department: Procurement

Company: Group Finance

Location: Nelsons House

City: London

Country: United Kingdom

Reference: 4

The Procurement Manager will play a critical role in helping the Company to source new products/technologies, raw materials and packaging components, delivering significant cost savings and minimising working capital. This role will proactively manage contracts with key supplier accounts,ensuring compliance to contracts and KPI’s. The Procurement Manager will also be responsible for ensuring that suppliers meet all requirements to provide products/materials at the optimum cost, quality, service and reliability. A key part of this role will also include evaluating and managing risk to facilitate the smooth running of our manufacturing facilities.


Key Responsbilities

• Acting as a Procurement business partner to the Supply Chain, Quality, and Global Marketing divisions in order to pro-actively identify potential savings opportunities

• Ensure that the Procurement function is effectively supporting our manufacturing faciltiies and that Procurement requirements are understood by key stakeholders

• Work with Senior Management and Legal in drafting and negotiation of supplier contracts

• To be actively involved in any projects requiring procurement support, ensuring that procurement requirements are effectively communicated to both the project teams and suppliers

• Manage ongoing supplier contractual relationships and assist in building effective partnerships

• Manage supplier performance,quality and risk including addressing any short-comings through effective supplier management and escalation as required

• Manage and analyse supplier performance and quality and pro-actively identifying and addressing any performance issues.

• Create, Manage and Maintain KPI and SLA agreements.

• Create, Manage and Maintain annual cost reduction plans with suppliers as appropriate

• Maintain SOPs (Standard Operating Procedures) for all supplier processes.

• Take a leading role in identification and delivery of cost saving opportunities which contribute to annual cost savings targets.

• Identify and implement process improvements.

• Manage budget requirements for suppliers under management

• Working with wider Procurement function to help drive the functions agenda and strategy

 

Person Specification

Qualifications

• Ideally educated to degree level

• Preferably CIPs qualified or working towards

 

 Skills & Experience

• Significant manufacturing Purchasing experience

• Working knowledge Packaging suppliers beneficial

• Working knowledge of Marketing supplier base beneficial

• Strong IT skills, preference for intermediate/advanced Excel, Database and PowerPoint

• Strong negotiating skills

• Ability to work under pressure

• Excellent communication skills and a capability to work cross functionally in the organisation

• Excellent organizational skills

• Experience in project management is desirable

 

Behaviours 

• Flexible attitude

• Ability to work independently

• Ability to work under pressure

• Adaptable approach

• Resilient and determined

The Procurement Manager will play a critical role in helping the Company to source new products/technologies, raw materials and packaging components, delivering significant cost savings and minimising working capital. This role will proactively manage contracts with key supplier accounts,ensuring compliance to contracts and KPI’s. The Procurement Manager will also be responsible for ensuring that suppliers meet all requirements to provide products/materials at the optimum cost, quality, service and reliability. A key part of this role will also include evaluating and managing risk to facilitate the smooth running of our manufacturing facilities.

Key Account Manager Online

Department: Northern Europe Sales

Company: Northern Europe

Location: Hamburg Office

City: Hamburg

Country: Germany

Reference: 3..

 

 

Die Nelsons GmbH mit Sitz in Hamburg ist eine 100%ige Tochter der A Nelsons & Co Ltd, London. Die A Nelson & Co Ltd ist mit einer über 150jährigen Tradition Englands ältester und größter Hersteller von homöopathischen und natürlichen Produkten rund um ein ganzheitliches Wohlbefinden. Der Schwerpunkt liegt aktuell in der Herstellung und dem weltweiten Vertrieb der Original Bach®-Blüten und des RESCUE® Sortiments sowie der Marken ferrotone® und arnicare®. In Deutschland erfolgt der Vertrieb apothekenexklusiv, in weiteren nordeuropäischen Märkten erfolgt der Vertrieb über Distributeure.

Für unsere Niederlassung in Hamburg suchen wir einen

 

Key Account Manager Online (m/w)

 

 

Ihre Aufgaben:

 

Als Key Account Manager Online sind Sie Teil eines international arbeitenden Teams, das zum einen die nationalen Key Accounts, zum anderen die Key Accounts in den nordeuropäischen Märkten betreut. Sie berichten an den Head of International Key Account Management. Zu Ihren Kunden gehören die deutschen Versandapotheken, für die Sie die Schnittstelle zu unserem Unternehmen sind. Sie planen und verhandeln mit den Kunden individuelle Jahresvereinbarungen, identifizieren Umsatzpotentiale und setzen diese in individuelle Aktionen um. In Kooperation mit unserer Marketingabteilung setzen Sie zusammen mit den Partnern gemeinsame Marketingpläne auf, die das Wachstum in diesem Segment bestmöglich unterstützen, und überwachen die Exekution dieser Pläne. Sie liefern in Zusammenarbeit mit den Kunden Daten für die Budget- und Forecastplanung, analysieren Budget-Abweichungen und entwickeln gegensteuernde Maßnahmen.

 

 

Ihr Profil:

 

Sie haben ein abgeschlossenes BWL-Studium oder besitzen eine vergleichbare Ausbildung und konnten bereits Erfahrung im Online Key Account Management sammeln. Sie arbeiten lösungs- und ergebnisorientiert und lassen sich von auftretenden Hindernissen nicht aus der Ruhe bringen. Sie sind es gewohnt Ergebnisverantwortung zu tragen und umsatzorientiert zu arbeiten. Sie besitzen ein hohes Maß an Eigenständigkeit, Belastbarkeit und Flexibilität gepaart mit einer unternehmerischen und lösungsorientierten Denkweise. In Gesprächen überzeugen Sie mit Ihrer Kommunikatonsstärke und Ihrem Verhandlungsgeschick sowie durch eine ausgeprägte Kundenorientierung. Außerdem haben Sie Spaß daran, in einem leistungsstarken Team eigenverantwortlich arbeiten zu können. Abgerundet wird Ihr Profil durch Deutschkenntnisse auf muttersprachlichem Niveau und sehr gute Englischkenntnisse.

 

Unser Angebot:

 

Wir bieten eine äußerst abwechslungsreiche und verantwortungsvolle Tätigkeit in einem dynamischen Umfeld und die Mitarbeit in einem hoch motivierten und erfolgreichen Team. Unser Arbeitsklima ist geprägt von flachen Hierarchien, Eigenverantwortlichkeit und unternehmerischem Denken. Zusätzlich bieten wir eine attraktive Vergütung und interessante Sozialleistungen.

 

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre aussagekräftige Bewerbung mit Angabe Ihrer Gehaltsvorstellung und des nächstmöglichen Eintrittstermins an:

 

 

 

Nelsons GmbH, Personal, Heegbarg 2, 22391 Hamburg

E-Mail: bewerbung@nelsons.net

 

 

Die Nelsons GmbH mit Sitz in Hamburg ist eine 100%ige Tochter der A Nelsons & Co Ltd, London. Die A Nelson & Co Ltd ist mit einer über 150jährigen Tradition Englands ältester und größter Hersteller von homöopathischen und natürlichen Produkten rund um ein ganzheitliches Wohlbefinden. Der Schwerpunkt liegt aktuell in der Herstellung und dem weltweiten Vertrieb der Original Bach®-Blüten und des RESCUE® Sortiments sowie der Marken ferrotone® und arnicare®. In Deutschland erfolgt der Vertrieb apothekenexklusiv, in weiteren nordeuropäischen Märkten erfolgt der Vertrieb über Distributeure.

General Manager Northern Europe

Department: Northern Europe GM

Company: Northern Europe

Location: Hamburg Office

Reference: 1

Nelsons are looking to appoint a General Manager for Northern Europe to develop and deliver an achievable strategic business plan within the Northern European Countries that will increase the overall number of users of our products leading to increasing sales volume, value and profitability of Nelson’s business in these key target markets, supporting the continued growth of Nelsons’ organisation. Leading a team this person will have the full P& L responsibility for the Region ensuring it achieves the KPI’s and will act as the Legal head of company with Germany.

 

KEY RESPONSIBILITIES:

STRATEGIC

• Develop the NE strategy that grows sales and profit with a balance of ambition and realism.

• Define the business objectives and operational tactics to achieve the strategic plan in agreement and alignment to the global strategy

• Proactively EXECUTE plans and track performance against the plan and manage as necessary to deliver the objectives.

• Take ownership for delivery of all elements of the strategic plan and ensure the NE Team are fully aligned behind it.

 

SALES

DIRECT SALES

• Define a commercial plan with the regional sales team to achieve the annual sales and profit budget

• Define joint business plans with key retailers that:

• Grow Nelsons sales and profit sustainably within customers and channels

• Grow Nelsons total P&L profitability annually

• Delivers effective “perfect store” visibility and in store promotions with measureable ROI

• Achieve weekly, monthly and qtly monthly sales targets as well as the full in financial year

• Accurately forecast the NE leading SKUs to within the agreed MAPE (12 month MAT)

• Maximise the directs business on sales, profit and manageability

 

DISTRIBUTOR MANAGED MARKETS, ENSURING BEST PRACTICE IS FOLLOWED BY ALL PARTIES

• Distributor search & selection

• Distributor evaluation, change and new recommendations

• Develop the 3-5 year business plan per country with agreed price structure

• Negotiate and put in place the distributor agreement using Nelsons contract template

• Deliver the Nelsons P&L attached to the business plan over the duration of the contract

• Recommend and work with the local country to meet/ outperform budgets and plans

• Ensure sales and stock reports, purchase forecasts, exchange rate policies and marketing plans are updated on a regular basis either in line with agreed processes or contractual agreements

• Ensure Nelsons best practice templates for distributor management are followed and properly

 

MARKETING & PR

• Develop a NE marketing plan and have approved by the CCO / CMO

• Set objectives that can be measured and directly impact the consumer objectives

• Define a marketing plan/ calendar by retailer / distributor

• Ensure retailer and marketing promotions are effective with good ROI

• Measure performance and effectiveness of the marketing plan/ initiative in an unbiased way

• Maximise the launch of New Product with Nelsons current portfolio to maximum effect

• Ensure adherence to the Nelsons NPD stage gate process and accurately/ timing complete all necessary input documents when required

• Maximise the launch of New Products outside of Nelsons existing portfolio to help develop new categories and build leading brands for the future

• Conduct PR in an cost effective manner and evaluate results to publicise success

• Work with Group Marketing on trademarks and any local market research

 

PRODUCT SUPPLY, REGULATORY AND QUALITY

• Work with the SCO to ensure smooth product supply to NE customers

• Adhere to MOQs, EOQs, Lead times to ensure smooth delivery

• Accurately measure, monitor and accrue any:

o Artwork changes – minimise and operate efficiently

o Discontinuations – minimise write offs

o Slowing moving SKUs/ low shelf life – encourage plans to increase sales and accrue for any potential write offs

• Stock – agree a stock level with SCO that delivers an acceptable customer satisfaction and not too high an inventory with finance

• Ensure all NE products within the NE countries comply with the appropriate laws and regulations

• Work with the regulatory team to ensure the above occurs with minimal disruption

• Pro-actively bring forward any regulatory impacts you are aware of and work in a pro-active way to drive these changes forward

 

FINANCIAL

• Ensure accurate daily, monthly, quarterly and annual financial reporting for the NE accounts

• Fully comply with the Nelsons IBP process

• Supply all reports via your finance Business partner to group finance

• Budget in accordance with the Nelsons annual planning calendar and budget timetable

• Ensure financial targets are achieved including:

         - Forecasting

         - Sales

         - Profit

         - Cash flow-o Inventory

 

HR

• Motivate, manage, train, and challenge the NE team

• Develop the NE team by using best practice tools and processes

• Motivate the NE team by setting clear, challenging and achievable objectives

• Arrange regular 121s including appraisals with your direct reports to ensure they are on track with their budgets and objectives

• Sign off all direct reports expenses in line with the company policy

• Assess the NE team in terms of their next career moves and ultimately develop them accordingly. Ideally setting up succession planning for the NE GM role

 

GENERAL

• Complete a monthly report on the NE performance

• Complete any ad hoc analysis

• Attend any regular or ad hoc meetings

• Conduct any other tasks

 

PERSON SPECIFICATION:

Qualifications

Educated to degree level or higher

 

SKILLS/EXPERIENCE:

• Proven experience of growing a brand business in the region from development of the strategic plan through to the successful execution in a distributed Sales environment.

• Proven sales track record and managing a sales Team and a multi functional experience / understanding across mktgg, shopper, finance and other related business functions

• Experience of SFE is desirable

• Demonstrated Leadership / People Management Skills with the proven ability to develop team members to their full potential through effective coaching, listening and supporting.

• Proven experience of optimising a P&L in a distributed Sales/ Commercial multi-country environment

• Commercial Business acumen with an ability to detect and implement value creation opportunities without compromising standards.

• Detailed knowledge of the Northern European Markets retail environment.

• Sound Commercial Business Judgement skills with strong customer focus.

• Strong organizational skills with the ability to pre-empt issues through forward planning.

• Outstanding strategic and tactical influencing skills.

• Excellent interpersonal & communications skills both written and verbal.

• An excellent ambassador for Nelsons brand with real Platform Competence

• Results orientated with a proven track record of achieving results

• Proven multi- country experience with excellent cultural awareness.

• Commercial experience / understanding of the regulatory environment for Natural Healthcare products.

• Ability to make high quality decisions through evaluating all relevant data and reaching unbiased and logical conclusions.

• Ability to work in team and is a proactive team player.

• Good statistical and numerical ability.

• Ability to work well under pressure. 

To enable, manage and support application systems projects. Business analysts are key enablers of system implementation and change at Nelsons. They engage with Nelsons stakeholders to understand their requirements and turn them into technical requirements for suppliers. For some initiatives they will be seconded to a business projects as a subject matter expert, for others they will project manage the change themselves.

Head of Professional Education

Department: Marketing

Company: Global Marketing

Location: Nelsons House

City: London

Country: United Kingdom

Reference: 5..

Lead both the development and delivery of Nelsons’ global professional education strategy, working with a cross functional team to engage health care professionals (HCPs) and drive recommendation of our brands.

Nelsons is in year one of a 5 year strategic plan which will double the business and gain share in the fast growing natural healthcare category.Professional education has been identified as key driver in achieving our growth plans by increasing brand trial and loyalty. The Head of Professional Education is a new role, designed todeliver the strategy globally, working in a matrixed way with the regional education leads, Global Brand Marketing ManagersGBMMs) and other key roles within the organisation. The scope of the role covers all our key global markets – UK, US, Germany, France and Australia being our top 5 – and all brands, meaning it needs to drive recommendation among different groups ranging from pharmacists,Bach practionners,and midwives.

 

Develop and deliver the overall global professional education strategic roadmap including:

  • Which HCP groups ranging from Bach Practionners to GPs, midwives and pharmacists) should be primary and secondary focus for each brand
  • Recommend key HCP engagement strategies including multichannel options
  • Partner with GBMMs to deliver HCP programmes and toolkits for use acrossregions, tailored to different HCP groups that drive recommendation and build brand equity
  • In conjunction with the Digital team, develop our online learning platform and material creation
  • In conjuction with our Regulatory department and 3rd party experts, develop claims - that will influence HCP recommendation of our brands
  • Cultivate own network of Key Opinion Leaders (KOLs) to advise on brand strategy and act as advocates for our brands
  • Measure the effectiveness of our HCP education initiatives, demonstrating an improvement in recommendation and awareness of our key brands
  • Coach and develop education brand leads in each of the regions
  • Support the International Education Manager to develop a strong network of Bach practionners and a mutually beneficial working relationship with the Bach centre

 

Person Specification 

Education

  • Ideally educated to degree level or higher

 

Experience and skills

Essential

  • Proven track record of strategy development and implementation
  • Significant experience in medical marketing, proven track record of increasing recommendation among a professional audience
  • Knowledge of medical regulatory environments, Experience of managing KOLs and conferences
  • Delivering medical toolkits for different countries and audiences
  • Experience of managing medical marketing agencies including for online training
  • Strong analytical and numerical skills with the ability to effectively identify and communicate trends
  • Strong collaboration skills 

 

Desirable

  • Experience of food supplement and homeopathy categories
  • Experience working in a global role

Behaviours

  • Positive and outgoing attitude
  • Comfortable working with a wide variety of individuals from different backgrounds and cultures
  • Passionate about education and brands 
Lead both the development and delivery of Nelsons’ global professional education strategy, working with a cross functional team to engage health care professionals (HCPs) and drive recommendation of our brands.

Validation Officer

Department: Technical - R&D

Company: Supply Chain Organisation

Location: Endeavour Way, Wimbledon

City: London

Country: United Kingdom

Reference: 2......

To ensure that all new and existing Nelsons products are analysed with appropriate, scientifically valid test methods and equipment in order to assist the Research & Development (R&D) and Quality Control (QC) teams with regulatory compliance

 

 Key Responsibilities

▪ Hands on role, developing scientifically valid analytical test methods for new finished products, herbal tinctures, and raw materials, adhering to key timelines in the new product development (NPD) process.

▪ Ensure validation of existing chemical, physical and microbiological analytical test methods for all product types

▪ Validation of new and existing analytical equipment

▪ Create and maintain analytical test method and equipment validation master plans

▪ Manage outsourcing of analytical test method validation where appropriate to suitable third party laboratories

▪ Visiting and auditing of third party laboratories to ensure their capabilities

▪ Document user requirement specifications (URS), and IQ/OQ/PQ protocols and reports, for review by Quality Assurance

▪ Provide validation input and support to regulatory submissions to authorities such as the MHRA, FDA and TGA

▪ Regular review of all test procedures, specifications and changes to pharmacopeia

▪ Regular review of outsourced testing to see if it can be brought in-house to save costs

▪ Regular review of equipment and calibration required to achieve scientifically valid analytical test methods

▪ Training and coaching Technicians on new, approved methods

▪ Approve analysis performed by Technicians

▪ Ensure all laboratory tasks performed are in keeping with the principles of Good Laboratory Practice

▪ Ensure all quality data is accurately recorded, approved, provided to the QA team for review in a timely manner and is filed appropriately

▪ Be an active part of the laboratory management team, support R&D and Quality Control when required e.g. conduct out of specification investigations

 

Person Specification

Qualifications

Degree qualifications or above in a Science subject

 

Skills & Experience

Essential

▪ Minimum of 3 years experience in an analytical laboratory role

▪ Experienced in performing analytical test method development and validation

▪ Good knowledge of chemical, physical and microbiological analytical techniques for pharmaceutical oral liquids, tablets, capsules, creams, gels etc

▪ Good knowledge of HPLC and GC techniques

▪ Experience of testing and establishing specifications for raw materials and components

▪ A good appreciation of Good Laboratory Practice - its implementation and compliance

▪ Strong report writing skills

▪ Experience in conducting out of specification (oos) investigations

▪ Good attention to detail

▪ Practical and organised approach

Desirable

▪ Experience in identification and testing of plant material and plant tinctures according to various pharmacopeia

▪ Experience of TLC techniques

▪ Experience of pharmaceutical production processes for tablets, liquids and creams

▪ A good appreciation of microbiological techniques and application in a GMP environment

▪ Knowledge of MRP systems such as Sage or SAP

To ensure that all new and existing Nelsons products are analysed with appropriate, scientifically valid test methods and equipment in order to assist the Research & Development (R&D) and Quality Control (QC) teams with regulatory compliance

National Account Manager

Department: National Accounts

Company: UK

Location: Nelsons House

City: London

Country: United Kingdom

Reference: 3/

Reporting to the UK Head of National Accounts the NAM - GC will be tasked with driving the full P&L management of the Grocery & Convenience channel, this incorporates existing accounts such as; Tesco, Sainsburys, Asda, Morrisons as well as a small portfolio of existing key convenience customers, there will also be a strong strategic emphasis on business development in convenience, to define a route to market and execute on the strategic plans.

The NAM - GC will work cross functionally with marketing, category, insights and Sales Force Excellence teams leading NPD and category initiatives for your customers. The NAM - GC will proactively manage the relationship between Nelsons and a portfolio of accounts to develop and manage the sales plan as well as executing plans driven by insights and category data.

The NAM-GC will strategically define the long term plans within Grocery & convenience and have a direct impact on the future success of this channel.

 

Key Responsibilities

 

Sales and Business Planning

• Business Plan – to prepare and implement an annual business plan for each account, carrying out regular reviews to ensure key sales and marketing objectives are achieved

• Prepare a Joint Business Plan (JBP) in conjunction with the Key retailer & internal teams

• Identify short, medium and long term opportunities to develop and implement plans to maximise the sales opportunities

• Competitor Brands / Activity – using information from trade press and market visits keep abreast of competitor brands / products and counter as required

• Strategy and PlanningDevelop the portfolio strategy, in conjunction with the Head of National Accounts and fully deliver against the agreed plans

• Plan and implement strategies in accordance with business needs e.g. project implementation

• Collaborate with Group and UK category management and insights lead to deliver a longer term ambition of category captaincy within Grocery

 

Commercial

• Forecast – prepare value and volume forecasts by products and update on a rolling monthly basis. Liaise with the Supply Chain Organisation (SCO) on specific requests and issues

• Implement and manage the appropriate trading terms and price changes within the company guidelines

• Range – develop the optimum range of new and core product distribution in accounts, ensuring NPD is listed and launched effectively

• Customer Meetings – maintain regular face-to-face meetings with Buying and Supply contacts. Organise and lead annual strategy meetings with key contacts

• Manage the agreed expenditure budgets for their customers and work closely with the marketing team to develop trade marketing activities

• Work with the UK Head of National Accounts on annual budgeting process

 

Internal Reporting

• Provide Customer P&L and ROI for each key activity in their accounts and gain approval from UK Head of National Accounts

• Engage internal stakeholders in the JBP process

• Work with the Customer Service team to resolve any complaints/issues.

• Work with Sales Support Executive to develop reporting on account EPOS weekly, identifying key areas for action and development

• Take ownership of sales reports and reviewing to make sure these are effective and meaningful

 

Person Specification

Qualifications

• Ideally educated to Degree Level

• English and Maths to GCSE Grade C or above (or equivalent)

 

Skills / Experience

• Experience as a National Account Manager within the Grocery & Convenience sector, ideally within a Pharmacy, FMCG or Personal Care branded supplier business

• Experience of developing JBP’s essential

• Experience of collaborating with Shopper insights and category management teams highly desirable

• Experience in the discount channel would be beneficial

• Strong record of building and maintaining customer relationships

• Experience of setting, maintaining and achieving budgets both in turnover and in profit

• Experience of managing margins, customer profitability and sales targets

• Strong understanding of P&L’s

• Proven track record in Sales

• Classical sales training

• Ability to build and maintain good internal relationships

• Strong communication skills, both verbal and written

• Negotiation and account management skills

• IT literate, including Excel, Word and PowerPoint

• Strong analytical skills

• Strong organisational skills with the ability to prioritise own workload

• Excellent attention to detail

• Full, clean and valid driving licence 

Reporting to the UK Head of National Accounts the NAM - GC will be tasked with driving the full P&L management of the Grocery & Convenience channel, this incorporates existing accounts such as; Tesco, Sainsburys, Asda, Morrisons as well as a small portfolio of existing key convenience customers, there will also be a strong strategic emphasis on business development in convenience, to define a route to market and execute on the strategic plans.

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Supply Chain Project Co-ordinator

Department: Product Life Cycle

Company: Supply Chain Organisation

Location: Nelsons House

Reference: 2^

The primary purpose of the Supply Chain Project Co-ordinator is to work within the Product Lifecycle and Portfolio Management Process and effectively co-ordinate projects and support data setup associated with new product commercialisations, artwork changes and SKU discontinuations within SCO. The workload of the role is split between 60% of time spent on project co-ordination and 40% on product setup in SAP. Hence it is essential to have SAP experience.

 

Key Responsibilties

Project Coordination

• Responsible for cross-functional stakeholder engagement throughout the project to ensure that the team are informed of progress and deliver against plan

• Proactively manage and co-ordinate project meetings, with accompanying minutes and actions

• Manage potential project risks, roadblocks and/or slippage, escalating to line manager where appropriate

• As part of the discontinuation process, co-ordinate with the cross-functional team to ensure optimal change over dates are agreed and aligned with to minimise stock write off

• Write Change Controls and ensure adherence and that Change Control dates align with project timelines

• At project closure ensure all actions are closed-down and relevant documentation completed

SAP

• Provide support for material master processes within SAP

• Ensure new BoMs are in place on time to meet Production/Purchasing requirements

• Be responsible for BoM amendments required to manage run-down, and well communicated to the wider team

 

Skills and Experience

Essential 

• 2+ years experience within a Supply Chain role

• 1+ years SAP master data experience

• Demonstrable experience in project co-ordination 

Desirable

• Strong organisational skills

• Ability to effectively prioritise and multi-task

• Able to create and manage complex project timelines

• Detail oriented, aptitude for data and understanding of cause and effect

• Confident in leading and facilitating group meetings

• Microsoft Office experience 

 

Beahaviours

• Proactive self-starter who can work independently as well as part of the Supply Chain team

• Methodical approach

• Flexible and adaptable

• Personable with the ability to engage and collaborate with multiple stakeholders

• Constantly striving to make process improvements

• Aspiration for personal development 

 

Work within the Product Life-cycle and Portfolio Management Process and effectively co-ordinate projects and support data setup associated with new product commercialization, artwork changes and SKU discontinuations within SCO.

Production Operative

Department: Production - Direct

Company: Supply Chain Organisation

Location: Endeavour Way, Wimbledon

Reference: 1&

To work as part of a small team in the production of Nelsons’ natural medicines including licensed medicines in the form of homeopathic, herbal and flower remedy products. The work associated with production includes completion of batch documentation and the cleaning of production areas and equipment. The successful candidate will work according to all necessary Good Manufacturing Practice (GMP) and Health & Safety (H&S) requirements.

 

Key Responsibilities

 To work as part of a team (or if necessary; individually) in the production of Nelsons’ products

 To work according to all necessary GMP and H&S requirements following Nelsons Standard Operating Procedures (SOP’s)

 To comply with all reasonable training requirements in order to safely and effectively work in the Production department

 To complete all necessary production documentation

 To assist in the maintenance of the good housekeeping and cleanliness of the production area and equipment

 To assist as necessary with production equipment line changeovers

 To work with the other team members and Team Leaders to ensure and improve production efficiency and maintenance of quality standards

 To carry out any other reasonable duties requested by Management 

 

Qualifications

 English and Maths to GCSE Grade C or above (or equivalent)

 

Experience

 Previous experience with GMP in a manufacturing environment preferred

 

Skills and Abilities

Essential 

 Ability to work accurately, with attention to detail

 Basic IT Skills

 Ability to recognise and work with good hygienic practices 

Desirable 

 GMP Training 

 

Behaviours

 Able to work shift patterns, including early and late shifts

 Flexible approach to work and tasks

 Confident

 Ability to use own initiative

 Motivated and keen to develop new skills 

Production work as part of a small team including completion of batch documentation and cleaning of production areas and equipment.

QMS Officer

Department: Quality Assurance

Company: Group Quality and Regulatory Operations

Location: Endeavour Way, Wimbledon

Reference: 2%

To be responsible for the control and maintenance of the Quality Management System (QMS), ensuring compliance with regulatory requirements including managing the Customer Complaints process across all sites, both local and international.

 

Key Responsibilities

To oversee the management and maintenance of the QMS system and Customer Complaints process, including regulatory updates

▪ To Investigate complaints with Root Cause Analysis and product quality impact reports

▪ To ensure the timely closure of CAPAs, Change Controls, Deviations and Customer Complaints

▪ To provide guidance to the owners of outstanding QMS actions and to identify and escalate any knowledge gaps which are contributing to delays in closing actions

▪ To support QC, QA and Production departments by identifying and communication solutions for quality related issues

▪ To write Standard Operating Procedures and maintain updated Standard Operating Procedures.

▪ To review decisions for investigating product complaints, and review and approve the findings and follow-up action of any investigation performed.

▪ To assist in Quality KPI's to monitor quality performance across the business.

▪ To act as support and cover for the QA QMS operations

▪ Trend customer complaints from across the Nelsons business and prepare data & KPI’s for presentation at management review, ensuring adverse trends are escalated.

 

Qualifications

Educated to degree level in a scientific or life science subject 

 

Experience and Skills

Essential

▪ Relevant QMS experience, ideally within a food or healthcare manufacturing and distribution company

▪ Experience of QMS maintenance and development.

▪ Knowledge and practical experience of Good Manufacturing Practice (GMP), Good Distribution Practice (GDP), Good Laboratory Practice (GLP).

▪ Numerical, analytical & investigative skills

▪ Strong interpersonal and communication skills

▪ Ability to work accurately, with attention to detail

▪ Ability to prioritise and deal effectively with a varied workload

▪ Strong communication skills, both verbal and written

 

Desirable

▪ Customer complaints process with the healthcare manufacturing industry

▪ Experience supporting with internal audits,

▪ Experience with external audits ideally FDA and MHRA

▪ Experience of herbal/ homeopathic product manufacturing

▪ Strong Excel skills 

 

Behaviours 

▪ Team player

▪ Flexible approach to work and tasks

▪ Approachable and friendly

▪ Confidence to challenge results and performance

▪ Pro-active 

To be responsible for the control and maintenance of the Quality Management System (QMS), ensuring compliance with regulatory requirements including managing the Customer Complaints process across all sites, both local and international.

Stability and Method Validation Manager (12 Month FTC)

Department: Regulatory Operations

Company: Group Quality and Regulatory Operations

Location: Nelsons House

Reference: 4-

To manage the company stability testing program for new and existing products, ensuring that stability time points are completed accurately, correctly, and in a timely fashion.

To also manage the laboratory validation activities according to the Validation Master Plan (VMP), including analytical method development and validation (chemical and microbiological), cleaning validation, process validation, and laboratory equipment validation projects as required by the Head of Technical.

 

Key Responsibilities

▪ Ensure that the workload of the stability and validation teams is effectively planned, highlighting any issues to the Head of Technical.

▪ Ensure that progress versus the VMP is reviewed regularly and any changes are communicated to relevant stakeholders.

▪ Ensure that the routine stability program is completed and reviewed annually.

▪ Help develop, write and implement stability protocols with the necessary physical, chemical, and microbiological tests.

▪ Help develop, write and implement validation protocols as appropriate and resulting SOPs or work instructions.

▪ Support production validation projects as appropriate

▪ Ensure the production and labelling of suitable samples for stability testing.

▪ Conduct or ensure out of specification investigations are performed in a timely manner and implement any necessary corrective actions.

▪ Where necessary, make recommendations of product shelf life for new products, and confirm product shelf life for existing products, based upon stability results.

▪ Prepare stability reports when required.

▪ Ensure that the stability chambers are maintained, calibrated and validated.

▪ Ensure out of hours response from the team for out of specification stability chambers and effective monitoring and alarms

▪ Represent the Technical department on cross-functional project teams where required.

▪ Manage the Team Leaders, set objectives, carry out regular performance reviews and develop appropriate training plans.

▪ Represent the Stability and Validation Officers at Technical management meetings ensuring two-way communication.

▪ Ensure the Data Integrity policy is followed by the team at all times.

▪ To carry out any other reasonable management requested task. 

 

Qualifications

Person Specification 

 Degree educated or above in a Science subject or qualified by relevant supervisory

experience of stability testing and validation activities

 

Skills & Experience

Essential

▪ Previous experience or knowledge of stability testing and validation of medicinal, food,

or cosmetic products, able to write stability and validation protocols

▪ Supervisory experience in a product development, analytical or stability laboratory role

▪ Experienced in pharmacopeial and/or food supplement requirements

▪ Experienced in development and evaluation of product specifications

▪ Experience in conducting Out of Specification (OOS) investigations

▪ Experienced in outsourcing of testing to suitable laboratories

▪ A good appreciation of Good Laboratory Practice

▪ Strong report writing skills

▪ Good attention to detail

▪ Practical and organised approach

▪ Hands on / active team leader and coach

▪ Ability to plan and prioritise work according to business needs

Desirable

▪ Experience in development of analytical methods for plant materials, vitamins,

minerals, and other food supplements

▪ Experience of HPLC/GC techniques

▪ Previous experience in microbiological analysis or evaluation of results

▪ Previous experience in cleaning validation

▪ Experience of production processes for solids, liquids and creams 

Manage the company stability testing program for new and existing products, ensuring that stability time points are completed accurately, correctly and in a timely manner.

Regulatory and Quality Manager SE

Department: Regulatory Operations

Company: Group Quality and Regulatory Operations

Location: Monaco Office

Reference: 4(

Provides the leadership for all regulatory activities in the SE zone. Acts as Responsible Person to allow import, export and distribute food and cosmetics in EU (requirement for a Monaco-based company. Manages product registrations, notifications and submissions to Regulatory Authorities (primarily France, Spain and Italy). Leads response to regulatory issues raised by regional and national regulatory bodies, working with internal and external legal counsel.

 

Key Responsibilities/Duties

 

Regulatory Affairs

• Registrations/Listings/Submissions – Manage product and site licenses, registrations and notifications for all markets in zone, including France, Italy and Spain. Collate and prepare product data for submission to Regulatory Authorities.

• Response to regulatory changes/issues - Lead Nelsons response to regulatory issues in the zone, liaising with Regulatory Authorities and regulatory/legal consultants as required. Keep up-to-date on upcoming changes to regulations and impact on Nelsons.

• Artwork/Labeling/Advertising – Develop, review, and approve artwork/labeling to ensure compliance to local regulations for dietary supplements and cosmetics. Review and approve marketing material, brand websites and social media content for technical accuracy and regulatory compliance.

• New product development/Innovation – Provide guidance on regulatory opportunities and barriers to help develop new products and claims aligned to the brand innovation strategy. Work collaboratively with colleagues to assess compliance risks and propose appropriate solutions.

• Educational Material - Help develop product educational material for Sales, Marketing, Customer Services and pharmacists that detail product benefits.

• Training - Provide training of staff on the regulatory environment and internal procedures relevant to the categories of our products (food, food supplements, homeopathics, cosmetics).

• Technical support for Pharmacists: Act as a primary point of contact for pharmacists/customers on technical product questions.

• Establish key business relationships – Participate with relevant Industry Associations and liaise with regulatory/legal consultants as required.

Quality

• Quality Management System - Develop local regulatory and quality policies and key SOP’s to meet local needs while also aligned with corporate policies (i.e. managing distributors, consumer complaints, artwork approval, training, quality audits, change control). Maintains ISO 9001 certification in France.

• Training - Train staff on key policies and procedures defined by the Quality Management System.

• Product Complaints/Inquiries – Support the Customer Service Department to respond to product complaints, including those involving adverse events (AE’s).

Ensure Customer Services capture the details on QPulse and liaise with UK Quality team when product investigations are required.

• Third Parties - Assist with initial assessment of third parties and ensures that quality audits take place as required (i.e. DSL Distribution Centre). Ensure Quality and Technical Agreements are in place with key third parties.

 

Qualification & Experience

• Science degree, pharmacy preferable.

• Significant experience of working in a Regulatory role with experience of food, food supplements and/or homeopathics.

• Understanding of product claims allowed for food supplements in EU and substantiation required – strongly desirable.

• Experience in working with Regulatory Authorities on product registrations, submissions and/or notifications.

• Experience working in a commercial and marketing environment - strongly desirable.

• Knowledge of Quality Management Systems.

 

Skills and Abilities

• Verbal and written fluency in French and English. Italian and Spanish is beneficial but not essential.

• Assertive with good influencing skills to build a culture of compliance and quality across the SE organisation.

• Ability to work independently to ensure the SE leadership team prioritises consumer safety and product quality.

• Able to find pragmatic solutions to regulatory issues.

• Ability to drive improvement and simplify existing working practices.

• Professional, confident, bright, self motivated.

• Excellent written and oral communication skills, and high attention to details.

• Able to work under pressure and adhere to deadlines.

• Enthusiastic approach to compliance by helping and educating colleagues.

 

Behaviours

• Supports commercial targets while maintaining focus of the leadership team on consumer safety and regulatory compliance.

• Assertive with the ability to influence the AMS leadership team.

• Pragmatic and able to work under pressure.

• Highly collaborative approach and able to work in a matrix organisation.

• Self-starter who takes initiative to resolve issues proactively.

• Passionate for natural health products.

Provides Leadership for Regulatory and Quality in the SE Zone

Quality Officer SE

Department: Regulatory Operations

Company: Group Quality and Regulatory Operations

Location: Monaco Office

Reference: 2(

Develop and maintain the certified Quality Management System for the SE zone to meet ISO 9001:2015.
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