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Reference: VA315

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International Area Manager

Department: Emerging Markets Sales

Company: Rest of World

Location: UK - Nelsons House (Wimbledon)

Reference: VA364

Location

Nelsons House, 83 Wimbledon Parkside, London SW19 5LP

Purpose

Responsible for the management of the distributors in designated regions with the primary objective to grow sustainable and profitable sales year on year by understanding market dynamics, aligning distributor strategy to Nelsons strategy, challenging, motivating and developing our distributors to Nelsons way of working. 

Key Responsibilities

  • Implement the commercial strategy for Nelsons RoW Region by working with the General Manager of RoW (GM)
  • Deliver joint business plans for designated major developed markets  built on substantiated assumptions
  • Deliver high performing marketing campaigns that will meet with brand objectives and return on investment target
  • Identify other key countries initiatives that will grow sales above and beyond budget committed
  • Recommend adaptation to the strategy to further grow Nelsons sales and profit in your territory
  • Expand into countries (registration permitting) so long as the country meets with business strategic directions and criteria for expansion in terms of sales potential, profit target and resource investment (Executive Leadership Team approved business case).
  • Formulation of strategy and budget, ensuring the strategy is pre-approved by the RoW GM.
  • Work closely with Group functions to secure effective and successful implementation of key fundamentals growth drivers.
  • Learn from successful initiatives in other business regions and rollout within your territory where relevant and possible.

Accurate forecast delivery and budget planning

  • Populate sales forecast ahead of the Integrated Business Planning (IBP) meeting and TXT upload
  • Ensure that the forecast phasing is accurate delivering an 80% accurate SKU by month budget for the full 12 months and 90% accurate by SKU and month for the next 90 days
  • Ensure that orders are received within lead-times
  • Communicate of any risks and opportunities immediately and channel the information through the relevant communication channel
  • Work with marketing manager and financial controller to secure that any investment is recorded accurately and approved by the GM
  • Conduct any reforecast as requested by the business
  • Work with the Financial Controller, Demand Planner and GM to deliver an accurate sales budget with corresponding marketing spends by country
  • Ensure the budget fully approved by the GM and ELT.
  • Work with marketing manager and financial controller to secure that any investment is recorded accurately.

Directly Manage selected countries, ensuring best practice is followed by all parties

  • Current countries will give a mix of “investment” markets, large and small regional distributors, with an opportunity for geographical expertise  
  • Develop the 3-4 year business plan per country with agreed price structure
  • Negotiate head of terms and put in place the distributor agreement using Nelsons contract template
  • Deliver the Nelsons P&L attached to the business plan over the duration of the contract
  • Recommend and work with the local country to meet/ outperform budgets and plans
  • Ensure sales and stock reports, purchase forecasts, exchange rate policies and marketing plans are updated on a regular basis either in line with RoW processes or contractual agreements
  • Recommend revisions to the strategy to outperform with full agreement from the GM

Ensure Nelsons best practice templates for distributor management are followed and properly updated and maintained

  • Ensure all best practice templates are used, these include:
  • Business planning
  • Price Structure
  • Purchase forecast
  • Distributor order form
  • Sales and stock reports
  • Check that the distributors are completing their reports in line with the agreed time frame
  • Recommend improvements to the best practice templates and implement after sign off by the GM

RoW Marketing involvement

  • Work with the RoW Marketing Manager to develop a set of marketing initiatives that deliver YoY sales growth, in line or above the EM strategic plan
  • Deliver marketing plans that grow user share through targeted initiatives
  • Ensure all marketing initiatives are post audited to measure performance and return of investment
  • Annually agree on a set of core initiatives with the EM Marketing Manager
  • Ensure these initiatives are planned, captured in the local marketing plans and implemented
  • Advise and recommend adhoc marketing initiatives to grow countries
  • Work with the RoW Marketing Manager on the marketing catalogue for distributors 

Product supply organisation, quality and regulatory

  • Work with Nelsons Product Supply to ensure each distributor completes the necessary documentation to be set up and have shipments made with no/ minimum disruption
  • Attend the monthly Supply Chain Organisation and RoW meeting to review all at risk orders and agree a mutual solution
  • Ensure change controls are routed through Quality
  • Work with the Regulatory Officer on any regulatory documentation for your countries
  • Keep up to date with the RoW Regulatory Team on all EM regulatory submissions and challenge distributors when their information is inaccurate
  • Immediately bring to the attention of the GM, Marketing Manager and Regulatory Team any regulatory issues that impact budget or serious regulatory concerns that could impact sales and profit

Administration

  • Distributor contracts – Review Nelsons distributor agreements regularly and manage renewals, extensions, or termination in a timely manner. 
  • Trademarks - Ensure the necessary Trade Marks are in place in each territory working with Nelsons RoW Marketing Manager, and legal.
  • Market Research – Work with the RoW Marketing Manager to conduct Market Research in a local territories in collaboration with distributors to ensure it meets local and global requirements/ standards 

People skills

  • Challenge and negotiate with distributors using either combative or collaboration techniques as necessary to make the point or achieve the preferred outcome
  • Challenge the Emerging markets team on strategy and key initiatives to deliver above budget
  • Actively grow the Nelsons people network to increase knowledge base of working practices and internal influence
  • Present to distributors and directly & indirectly assist in the development of commercial plans in a collaborative manner

Assist the Headof RoW and team with any ad hoc tasks they may request

 

Person Specification

Qualifications

  • Ideally educated to degree level

Skills & Experience

  • Experience working in a Sales role within either a FMCG company or medicinal category
  • Proven track record of delivering sales targets
  • Experience managing distributors including, developing, terminating, and transitioning difficult distributors
  • Experience developing strategies and initiatives designed to deliver sales growt
  • Strong negotiation skills
  • Deadline driven and thrives in high pressure environment
  • A foreign language fluency is preferable but not essential

Behaviours

  • Sales orientated
  • Strong negotiator
  • Deadline driven
  • Excellent communicator
  • Strategic thinker
  • Problem solver
  • Strong marketing knowledge both creative and execution-ally
  • Financially astute and fully P&L conversant
  • Highly organised
  • Attention for detail whilst maintaining sight of the big picture
  • Excellent presenter
  • Team player
  • Self motivator
  • Can do attitude
International Area Manager

IT Support Analyst x2

Department: IT

Company: Group Corporate Services

Location: UK - Nelsons House (Wimbledon)

Reference: VA377

Purpose

To provide first line support and guidance for all technology systems across the business including local sites, remote workers and international staff. Provide a single point of contact for users, resolving the majority of user issues, ensuring all issues are recorded and dealt with appropriately in line with the quality standards required by the Company.

Key Responsibilities

  • First line end user support for all IT systems. This includes end-user systems, general hardware and infrastructure, local and wide area networking, enterprise business applications (e.g. SAP, CRM, etc.), web platforms, cloud/hosted systems, telecommunications systems, mobile devices, cyber security and other technologies as required.
  • Monitoring of Service Desk contact points (e.g. phone calls, email and messaging) and logging of issues in a timely and professional manner using the Service Desk system.
  • Resolution of issues where possible, or assignment and escalation to second line staff and external support companies when appropriate.
  • Updating service desk tickets for incidents and changes within deadlines ensuring technical information is fully captured and any relevant knowledgebase is updated.
  • Ensuring that the IT department meets the services levels agreed with the business including monitoring third party service levels.
  • Processing of service and change requests from users within the agreed timescales. E.g. setting up new users, providing quotations, purchasing equipment, etc.
  • Routine administration and housekeeping tasks as required within the IT Department.
  • Assisting with project work and undertaking smaller independent projects when required
  • Ensuring IT policies and procedures are current and adhered to during day-to-day work both within the IT department and across the business as a whole.
  • Creating documentation to aid IT, business users and colleagues
  • To assist with pro-actively identifying issues and projects, that could improve the resiliency and efficiency of all technical systems.
  • To have all the technical skills required to support group IT systems and to maintain those skills to a suitable professional standard. Where new systems are implemented, to fully co-operate in learning the skills required for support, with or without formal training.
  • To undertake and maintain GxP training as required for the role
  • To carry out any other reasonable management requested task.

 

Person Specification

Qualifications and Experience

Essential

  • English and Maths to GCSE Grade C or above (or equivalent)
  • Experience of working on an end-user facing IT Service Desk

Desirable

  • ITIL Foundation Qualification

Knowledge and Skills

Essential

  • IT Support experience in an ITIL based environment.
  • Experience of supporting Windows 10 and Microsoft 365.
  • General desktop support (PC hardware, PC build, printers, scanners, etc).
  • General IP networking skills (DHCP, DNS, Ipconfig, etc).
  • Use of Service Desk software, ideally ServiceNow.
  • Excellent verbal communications skills. Approachable, friendly and able to build rapport.
  • Good written communication, able to quickly record details of problems and solutions as they arise.
  • Can provide clear, concise written reports to second line and external support when escalating issues.
  • Able to write clear documentation for different audiences.

Desirable

  • Windows Server support.
  • Network knowledge and troubleshooting skills.
  • Telecoms support including MS Teams, VOIP and videoconferencing.
  • Virtualised system support such as VMware.
  • Knowledge of Mac OS.
  • ERP Systems support ideally SAP.
  • Mobile device support: Android and/or iOS.
  • Experience supporting users across remote locations.
  • Use of remote desktop tools.

Behaviours

  • Diligent, organised and goal oriented, understands the importance of service level agreements and will work to achieve them.
  • Good prioritisation and time management, able to balance competing issues to ensure the right issues are addressed first.
  • Able to work with frustrated or upset users in a calm and understanding manner, while focussing on resolving their issues.
  • Team player who will coordinate with colleagues to meet targets and also confident enough to recognise issues they cannot resolve and escalate in a timely manner.
To provide first line support and guidance for all technology systems across the business including local sites, remote workers and international staff.

QA Lab Officer

Department: Quality Assurance

Company: Group Quality and Regulatory Operations

Location: UK - Endeavour Way (Wimbledon)

Reference: VA379

Location

5-9 Endeavour Way, Wimbledon, London, SW19 8UH

Purpose

Responsible for ensuring compliance across daily operations and services requiring Quality Assurance (QA) involvement. To primarily provide QA support for laboratory (Quality Control/Stability) activities, but also to Warehousing and Production departments, and ensure that all stages of Good Manufacturing Practice (GMP) are in full compliance with the principles of Good Practice (GxP) guidelines and other regulatory requirements. To provide QA support in deposition decisions, and the release of starting materials and review laboratory testing results for intermediate and finished products. To support production Team leaders and laboratory teams in achieving GMP compliance excellence and promote Quality Culture within the business.

Key Responsibilities

  • To review and approve laboratory test records for Quality Control and Stability to ensure all tasks performed are in keeping with GMP.
  • To review and approve Quality Control (QC) and Stability test data to ensure accurate recording and trend analysis
  • Review and release starting materials in the ERP system (SAP) (raw materials, packaging materials).
  • Perform trending of stability data within a timely period of the stability time point completion
  • Ensure that all Out of Specification (OOS) results are reported and investigated via the correct procedures
  • Ensure OOS investigations are completed in a timely manner. Analyse OOS trends and lead CAPA to rectify recurring instances
  • Review and approve material and product specifications
  • To ensure laboratory anomalies are reported to QA Management via Deviation documentation or a ‘Quality Incident Report’.
  • To co-ordinate the prompt resolution and/or closure of change control’s, deviations and QIR’s raised within your area of responsibility.
  • Ensure all in-house manufactured, and third party produced, starting material and finished products and associated documentation are retained promptly and accurately, and remain in an inspection ready state.
  • Remain up to date with actions and SOP’s via both electronic and paper-based QMS systems
  • Review audit trails for laboratory instrumentation (HPLC, GC-MS etc)
  • To co-ordinate customer complaints investigation, in conjunction with the QC and Customer Service departments and provide reports and recommendations as necessary.
  • Support the internal audit schedule of production and warehouse facilities to verify and monitor the applied principles of GxP.
  • Support vendor management activities including vendor audits, QTA’s, vendor questionnaires.
  • To provide advice, guidance, and training where required to employees relating to QA to ensure a full and thorough understanding of GMP on site.
  • To own and implement improvement projects across the site that increase Quality compliance
  • Complete Product Quality reviews for the selected time period
  • To work closely with all staff on site and especially laboratory staff to ensure a good quality culture and openness
  • To provide support to the daily operation staff regarding quality decisions
  • To work closely and liaise with QP’s and Quality management to ensure any information regarding quality and production are completed in a timely manner

 

Person Specification 

Education / Qualification

  • Degree educated or above in a Science subject

 

Skills & Experience

Essential

  • Experience of a QA/QC role in either food or Healthcare
  • Knowledge and practical experience of GMP& GLP
  • Good knowledge of Quality Control Laboratory techniques, necessary for review.
  • Numerical, analytical and investigative skills
  • Strong interpersonal and communication skills
  • Ability to work accurately, with attention to detail
  • Ability to prioritise and deal effectively with a varied workload

Desirable

  • 3+ years experience within a GMP environment
  • Ability to form strong working relationships with stakeholders at all levels across the organisation

Behaviours

  • Team player with strong communication skills
  • Flexible approach to work and tasks
  • Approachable and friendly
  • Confidence to challenge results and performance
  • Pro-active
QA Lab Officer

Commercial Finance Manager

Department: Finance

Company: Group Finance

Location: UK - Nelsons House (Wimbledon)

Reference: VA381

Location

83 Wimbledon Park Side, London SW19 5LP

Summary of job description

The Commercial Finance Manager (CFM) is a key member of the United Kingdom (UK) Finance and UK Leadership team. Reporting to the Head of Commercial Finance, the CFM provides value added analysis and insights on regional performance. The CFM will work closely with the General Manager (GM) to deliver the Group and Regional Finance strategy and results.

 

Key Responsibilities:

  • Business Partner the GM to help execute the UK strategy and ensure the region performs to budget
  • Lead the budget and forecast planning process in the region working to Group deadlines
  • Assist in the regional annual planning cycle, working with the GM to provide critical insight at the regional planning reviews
  • Develop key modelling for effective scenario planning to aid decision making
  • Approve pricing changes and work with Customer Service to ensure fair trading practices
  • Provide insights and analysis on performance against budget, forecast, and prior year
  • Prepare quarterly bottom up forecasts, annual bottom up budgets and strategic plans for UK
  • Local P&L management, tracking and delivery against a budget / forecast, including providing local teams with a latest view of performance and achievability of Budget / Forecast
  • Provide regional performance reporting to UK Leadership team and Group Leadership team
  • Analyse customer and brand contribution to ensure Region is in line with total Group targets
  • Adhoc reporting as required by Sales and Marketing teams
  • Collaborate with Supply Chain and demand planning teams to assess future risk and opportunities
  • To prepare and review the Regional forecasts, budgets and strategic plans; including, review and analysis of figures and commentaries explaining variances from forecast/budget and prior year
  • To benchmark products, margins, sales and costs against main competitors
  • To prepare, review and challenge proposed innovation or promotion projects using return on investment (ROI) calculations ensuring these add value to the UK and Group
  • To conduct weekly and monthly sales reporting & analysis, marketing costs analysis and new product development costs for month ends, forecasts and budgets.
  • Own the month end closing process including the preparation of month end journals relating to Trade Term Spend, Marketing Spend and Overheads.
  • Drive G2N improvement, work with Commercial Planning Head to build net revenue management capability, and support commercial team in their development of the JBPs 

 

Person Specification

Qualifications and Experience:

  • Qualified Accountant (CPA or CIMA)
  • Experience using Adaptive Insights and SAP is preferable
  • Proven experience of extracting  & manipulating data from a variety of sources

Abilities and Skills:

  • Strong Business Partnering Skills
  • Advanced Excel skills are essential
  • Self motivated with an ability to work on own initiative
  • Strong problem solving skills
  • Ability to analyse large amounts of data and quickly understand and summarise key problems & trends
  • Confident dealing with and challenging people at all levels
  • Able to identify ways or improving processes and implement changes
  • Inquisitive nature, ability to identify and solve the cause of a problem
  • Highly organised with ability to dynamically prioritise workload
  • Able to work under pressure, capable of adapting to a changing environment and adhering to strict deadlines
Commercial Finance Manager

Spatone Quality Technician

Department: Quality Control

Company: Group Quality and Regulatory Operations

Location: UK - Spatone (Snowdonia)

Reference: VA382

Location

Spatone, Trefriw, LL27 0JS.

Purpose

Responsible for ensuring compliance across daily operations and services requiring Quality Assurance (QA) involvement. To primarily provide QA support for production activities, but also to Warehousing and Quality Control departments, and ensure that all stages of Good Manufacturing Practice (GMP) are in full compliance with the principles of Good Practice (GxP) guidelines and other regulatory requirements. To provide QA support in deposition decisions, and the release of intermediate and finished products through the review of batch documentation, Certificates of Analysis (CofA’s) and laboratory testing results. To support production Team leaders in achieving GMP compliance excellence, and promote Quality Culture within the business.

 

Key Responsibilities

  • To review Manufacturing batch records production documents to ensure all tasks performed are in keeping with GMP.
  • Issue controlled copies of Standard Operating procedures and Quality Record Logbooks to production and warehouse
  • Issue of controlled Master Manufacturing Instructions and labels to Production and warehouse in accordance with the weekly planning schedule for batch manufacturing.
  • To ensure production anomalies are reported to QA Management via Deviation documentation or a ‘Quality Incident Report’.
  • To co-ordinate the prompt resolution and/or closure of change control’s, deviations, OOS’s and QIR’s raised within your area of responsibility.
  • To perform weekly Environmental Monitoring and water testing
  • Prepare and send finished product and raw material samples to external laboratories for testing
  • Ensure all laboratory equipment calibration and maintenance is kept up to date
  • Perform testing of incoming packaging batches
  • Raise MDR’s and coordinate investigations with the supplier. 
  • To review Quality Control (QC) test data to ensure accurate recording and trend analysis.
  • Ensure all in-house manufactured, and third party produced, finished products and associated documentation are retained promptly and accurately, and remain in an inspection ready state.
  • To actively inspect the production floor at regular intervals
  • Remain up to date with reviewing SOP’s via both electronic and paper-based QMS systems
  • To co-ordinate customer complaints investigation, in conjunction with the QC and Customer Service departments and provide reports and recommendations as necessary.
  • To be a part of the training programme for new starters and current staff and administer Q-Pulse.
  • Support the internal audit schedule of production and warehouse facilities to verify and monitor the applied principles of GxP.
  • To provide advice, guidance, and training where required to employees relating to QA to ensure a full and thorough understanding of GMP on site.
  • To own and implement improvement projects across the site that increase Quality compliance
  • Complete Product Quality reviews for the selected time period
  • To work closely with all staff on site and especially production staff to ensure a good quality culture and openness
  • To provide support to the daily operation staff regarding quality decisions
  • To work closely with validation sampling and quarterly/annual sampling.
  • To work closely and liaise with QP’s and Quality management to ensure any information regarding quality and production are completed in a timely manner

  

Person Specification

Education / Qualification

  • Educated to A level standard with at least 1 year experience working in a regulated environment preferably in the Healthcare industry. 

 

Skills & Experience

Essential

  • Experience of a QA/QC role in either food or Healthcare
  • Knowledge and practical experience of GMP& GLP
  • Good knowledge of Quality Control Laboratory techniques, necessary for review.
  • Numerical, analytical and investigative skills
  • Strong interpersonal and communication skills
  • Ability to work accurately, with attention to detail
  • Ability to prioritise and deal effectively with a varied workload

Desirable

  • 3+ years experience within a GMP environment
  • Ability to form strong working relationships with stakeholders at all levels across the organisation

 

Behaviours

  • Team player with strong communication skills
  • Flexible approach to work and tasks
  • Approachable and friendly
  • Confidence to challenge results and performance
  • Pro-active

 

This role will have an expectation to travel to Nelsons Head Office in London once each quarter. (Travel costs will be expensed) 

Spatone Quality Technician

Production Operative

Department: Production - Direct

Company: Supply Chain Organisation

Location: UK - Endeavour Way (Wimbledon)

Reference: VA385

Purpose

• To work as part of a small team in the production of Nelsons’ natural medicines including licensed medicines in the form of homeopathic, herbal and flower remedy products.

• To continue ones duties associated with production e.g. completion of batch documentation, cleaning of production areas and equipment, assist in operator training.

• To support Engineering breakdown, maintenance, changeover and project activities within the manufacturing environment.

• To assist in the delivery of continuous improvement initiatives within the manufacturing environment.

• To work according to all necessary GMP and H&S requirements.

 

Key Responsibilities 

• To work as part of a team (or if necessary; individually) in the production of Nelsons’ products.

• To work according to all necessary GMP and H&S requirements following Nelsons Standard Operating Procedures (SOP’s) and to actively encourage this behaviour in other team members including temps.

• To develop ones technical and interpersonal skills and abilities and assist in the development of others.

• To assist in the training of operators.

• To perform changeovers and support changeover projects to deliver maximum line efficiency.

• To gain a full understanding of mechanical and electrical packaging equipment functionality and be able to troubleshoot and fault find.

• To assist in the validation of new and existing processes, the development of critical process parameters and the development of packaging line SOPs.

• To be adaptable, flexible, approachable and to demonstrate a ‘can-do’ attitude.

• To comply with all reasonable training requirements in order to safely and effectively work in the Production department and to actively encourage this behaviour in other team members including temps (ensuring correct PPE is worn when required)

• To complete all necessary production documentation including ERP system entries, reconciliations and any necessary investigations.

• To effectively run the production operation to which they are assigned and to achieve KPI targets

• To ensure the maintenance of the good housekeeping and cleanliness of the production area and equipment to which they are assigned

• To work with the other team members and Team Leaders to ensure and improve production efficiency and maintenance of quality standards.

• To carry out any other reasonable duties requested by Management.

• To be responsible of ensure that all required documents, labels and components are ordered on time.

• To ensure all in process checks are completed correctly and on time.

• To provide support to other team members (including temps) and production lines

• To report all issues to their Team Leader e.g. machine and equipment faults, processes not followed. 

 

Qualifications

• English and Maths to GCSE Grade C or above (or equivalent)

 

Experience

• Previous experience with GMP in a manufacturing environment preferred

• Good knowledge of production lines and processes preferred

 

Skills and Abilities:

Essential 

• Ability to work accurately, with attention to detail

• Ability to work with limited supervision and use own initiative

• Good IT Skills

• Good communication skills, both written and verbal

• Ability to recognise and work with good hygienic practices

• Good listing skills

Desirable

• GMP Training

• Good technical knowledge

 

Behaviours

• Able to work shift patterns, including early and late shifts

• Positive approach to work and tasks

• Confident

• Ability to use own initiative

• Motivated and keen to develop new skills

• Role model

• Behaviours reflect company Values 

 

Production Operative
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