How Nelsons is responding during COVID-19

Our commitment

We want to share how Nelsons is responding to this situation as it continues to evolve, Claire Ferguson, CEO

Claire FergusonAs governments around the world take stringent measures to stem the Coronavirus pandemic these are, without doubt, unprecedented times for each and everyone one of us. Over its 160 year history Nelsons has expanded its reach across the globe but has always held firm to its family roots and our vision to help people live healthier, happier lives. It’s exactly at times like these that we draw upon this foundation to support our extended family, namely our, customers, partners and employees, wherever they are located, as we help play our part to get through these very difficult times. It is with this in mind, that I want to share how Nelsons is responding to this situation as it continues to evolve.

Our commitment to our employees

Our duty of care towards our employees has always been a top priority and we pride ourselves in setting ourselves high standards in this area. We have adapted quickly and put clear measures in place to ensure the health and wellness of all our colleagues continues to be paramount and protected following all the safety advice recommended by public health authorities and the guidance of governments. This includes stopping all business travel and enabling employees to work remotely as well as offering flexibility to accommodate childcare needs and extra holiday allowances where required. For those business-critical roles within our manufacturing locations, we have implemented social distancing measures and adopted additional procedures to our cleanliness routines as part of our Good Manufacturing Practices, as well as providing all employees with the right personal protection equipment. For our employees using public transport, we’re making sure gloves, masks and hand sanitiser is provided where needed. On top of these practical safety measures, we are, and will continue to support, our teams with advice and guidance on how to look after their emotional wellbeing and that of their families throughout these uncertain times.

Our commitment to our customers

Keeping our customers and consumers at the heart of everything we do has always been central to us - it’s part of our DNA. As such our global and regional teams are constantly monitoring the ongoing developments closely and have put measures in place, fully in line with the health authority recommendations, to ensure we minimise any disruption in service and continue to meet our customers’ needs in a safe and secure way. The strain this pandemic has put us under is immense, touching all of us in some way either physically, emotionally or economically. Knowing that our products, as a natural healthcare provider, can support our customers and consumers - whether it be by helping boost immunity, reduce anxiety or encourage a restful night’s sleep - means that it’s even more essential that we aim to fulfil our delivery promises. In addition, we have a robust business continuity plan in place to minimize the impact on our operational activities in the event of a worsening of the outbreak.

Our commitment to society

As a socially responsible company, we are dedicated to supporting charities, not just with financial support but with our time, products and expertise. Given the exceptional circumstances we find ourselves in, we are pleased to have been able to step up our efforts in this area. We are working with charity partners, particularly those dedicated to assisting the homeless, to supply products to support immunity and emotional wellbeing. Additionally, our financial donation is helping to provide these vulnerable people with accommodation, somewhere to wash and stay clean, and to self-isolate if, in the unfortunate circumstance, they show symptoms of COVID- 19.

We are also supporting frontline NHS staff by supplying our RESCUE range of products to help deal with the added pressures and challenges they face each day caring for the sick and comforting families of loved ones in hospital. Here, we are delighted to be ramping up our donations with a further 60,000 RESCUE products to be distributed across our markets around the world, including France, Germany, the USA and the UK. In the meantime, we are already partnering with We C U in the UK and supporting Boots with a care package partnership with the charity FairShare.

Our mission at Nelsons has always been to make a positive difference to people’s lives and this is now more relevant than ever before. By staying focused and working together with our customers, partners and employees we hope to help safeguard the future and be able to continue to make that difference for generations ahead.

Keep well and stay safe,

Claire Ferguson
Nelsons CEO

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