Careers at Nelsons

As well as a strong heritage - we have the edge in the competition and without a doubt; it’s our people, the Nelsons' family. We work hard, thrive on challenges, demonstrate accountability, laugh a lot and give the best team social events in town! If you share the values of Nelsons and would like to contribute and be part of the success of Nelsons, then join the family! Find our vacancies below.

Our Vacancies

Global Brand Head (12 month FTC)

Department: Marketing

Company: Global Marketing

Location: Nelsons House

City: London

Country: United Kingdom

Reference: VA262

Nelsons is the UK’s largest manufacturer of natural healthcare products, operating in the market place for over 150 years with a wide range of brands and products; inspiring generations to live healthier and happier lives. We are proud of our brands - RESCUE range, Bach Original Flower Remedies, Spatone, Nelsons Arnicare, Nelsons Teetha, Nelsons creams including H+Care and Nelsons homeopathic ClikPak range – which are distributed worldwide to over 60 countries.

The Global Brand Head will develop the vision, strategy and pipeline for a key global brand and lead the creation of key campaigns and toolkits that build the brand equity. Work closely with local teams to deliver sales and share growth in our key markets.

To deliver our strategic plan Nelsons has identified that we need to be managing our global brands with a greater consumer focus and more consistency (across touchpoints and zones) in order to build equity and reduce inefficiency of spend and effort. We will still be operating in a matrix model, partnering together with lead markets across the zones but will be looking to the Global Brand Head to take a much more directive role, creating central brand equity guidelines and campaigns, and toolkits for NPD launches. The Global Brand Heads will partner with markets to support their implementation (approving adaptation or deviations where needed) as well as partner on the development of local brand plans that deliver sales and share growth. This role will have the final decision on any equity or communications assets and will be a key consult on the investment plans and sales budgets proposed by the zones.

 

Key Responsibilities

• Lead, with support from the insights director,) the consumer targeting for the brand including strategic audience, key insights and prime prospect profiling

• Develop the Brand heart summary of brand equity

• Develop, with agency support where needed, brand equity guidelines for local market implementation across touchpoints including POS, digital, ATL

• Lead the cross functional agency team to develop a global campaign/ communications platform

• Deliver comprehensive launch toolkits for new initiatives

• Develop the 5 year initiative plan including innovation pipeline (NPD, claims and commercial innovation) as well as consumer activation initiatives

• Work directly with our direct markets and the Head of Distributor Marketing, to support the local plans development and implementation, approving deviations to toolkits and equity where appropriate to local consumer or customer needs

• Provide “brand model” Guidelines on investment choices and consult with zones on A&P and sales annual budgets

• Deliver the overall sales growth for their brand

• Manage, coach and develop the Global Product Manager (or other direct reports)

 

Person Specification 

Skills and Experience

 

Essential

• Significant marketing combining strategic and operational skills

• Track record of results growing sales via winning campaigns across multiple touchpoints including digital

• Strong knowledge of identifying and leveraging key consumer insights

• International experience across multiple global markets

• Good influencer and negotiator, comfortable in a matrix environment

• Strong people manager and coach for local markets

 

Desirable

• Understanding of regulated/ medical/ OTC industries with experience of natural or homeopathic

The Global Brand Head will develop the vision, strategy and pipeline for a key global brand and lead the creation of key campaigns and toolkits that build the brand equity. Work closely with local teams to deliver sales and share growth in our key markets.

Regulatory Affairs and Quality Manager

Department: Regulatory Operations

Company: Group Quality and Regulatory Operations

Location: Nelsons House

Reference: VA294

The Regulatory Affairs and Quality Manager provides the strategic leadership for Regulatory Affairs and Quality in the NE region. They will manage product registrations and notifications, and approves artwork for products in the region whilst keeping the NE leadership team updated of developments in relevant legislation, and determine impact of changes on existing products. They will be responsible for dveloping and maintaining the local Quality Management System including Regulatory and Quality procedures to meet local needs and in line with corporate policies.

 

Key Responsibilities/Duties

 

Regulatory Affairs:

• Manage product and site licenses, registrations and notifications. Collate and prepare product data for submission to Regulatory Authorities.

• Advise on optimal regulatory strategy for NPD and changes to existing products or regulations.

• Review and approve artwork and product labelling to ensure compliance to local regulations.

• Review and approve product claims used on advertising and promotional material in accordance with legislation and codes of practice, and ensures sufficient substantiation is available as required by local regulations.

• Provide guidance to the NE leadership team on regulatory opportunities and barriers.

• Maintain up-to-date knowledge of the relevant regulations affecting Nelsons products, and update the local team and global Regulatory team on new developments in the region.

• Training of colleagues on regulatory framework relevant to the categories of our products (food, food supplements, homeopathics, cosmetics and pharma).

• Collaborate with other regions on regulatory issues.

• Support internal and external legal counsel as appropriate on regulatory aspects.

• Identify and participate in work groups of relevant industry Associations.

 

Quality Manager:

• Develop a Quality Manual to describe the local Quality Management System.

• Create business critical SOP’s, i.e. maintaining product registrations, managing distributors, handling consumer complaints, approving artwork, change control.

• Training staff on key activities of the Quality Management System.

• Manage consumer complaints, recording relevant details on QPulse (computerised system for managing complaints) with the help of the Customer Services team.

• Ensure Quality and Technical Agreements are in place with Third Parties.

• Collaborate with the SE and UK regions on quality issues.

 

 Qualification & Experience

• Degree level qualification in science or technical subject.

• Significant experience of working in a Regulatory role within either food/dietary supplements, foods, natural healthcare or OTC consumer healthcare.

• Understanding of product claims allowed for food supplements in EU.

• Good understanding of EU regulations that are relevant to products within these areas.

• Experience in working with Regulatory Authorities on product registrations, submissions and/or notifications.

• Experience working with Quality Management Systems; developing and implementing Quality and Regulatory policies and procedures to ensure compliance to applicable regulations and GxP standards.

 

 Skills and Abilities

• Verbal and written fluency in German and English.

• Assertive with good influencing skills to build a culture of compliance and quality

across the NE organisation.

• Ability to work independently to ensure the NE leadership team prioritises

consumer/patient safety and product quality.

• Able to find pragmatic solutions to regulatory issues.

• Ability to drive improvement and simplify existing working practices.

• Professional, confident, bright, ability to work on own initiative, self motivated.

• Excellent written and oral communication skills, and high attention to details.

• Able to work under pressure and adhere to deadlines.

• Enthusiastic approach to compliance by helping and educating colleagues.

 

 Behaviours

• Highly collaborative approach and able to work in a matrix organisation.

• Supporting commercial targets while maintaining focus on consumer/patient

safety and regulatory compliance.

• Hold colleagues accountable in a steadfast and friendly manner.

• Self-starter who takes initiative to resolve issues proactively.

• Passionate for natural health products and holistic therapeutical approaches.

Regulatory Affairs and Quality Manager

International Area Sales Manager

Department: Sales

Company: Rest of World

Location: Nelsons House

City: London

Country: United Kingdom

Reference: VA299

Responsible for the management of the distributors in designated regions with the primary objective to grow sustainable and profitable sales year on year by understanding market dynamics, aligning distributor strategy to Nelsons strategy, challenging, motivating and developing our distributors to Nelsons way of working.

 

Key Responsibilities 

  • Implement the commercial strategy for Nelsons RoW Region by working with the General Manager of RoW (GM)
  • Deliver joint business plans for designated major developed markets (e.g. Ireland, Russia, Brazil, and Mexico) built on substantiated assumptions
  • Deliver high performing marketing campaigns that will meet with brand objectives and return on investment target
  • Identify other key countries initiatives that will grow sales above and beyond budget committed
  • Recommend adaptation to the strategy to further grow Nelsons sales and profit in your territory
  • Expand into countries (registration permitting) so long as the country meets with business strategic directions and criteria for expansion in terms of sales potential, profit target and resource investment (Executive Leadership Team approved business case).
  • Formulation of strategy and budget, ensuring the strategy is pre-approved by the RoW GM.
  • Work closely with Group functions to secure effective and successful implementation of key fundamentals growth drivers.
  • Learn from successful initiatives in other business regions and rollout within your territory where relevant and possible 

Accurate forecast delivery and budget planning 

  • Populate sales forecast ahead of the Integrated Business Planning (IBP) meeting and TXT upload
  • Ensure that the forecast phasing is accurate delivering an 80% accurate SKU by month budget for the full 12 months and 90% accurate by SKU and month for the next 90 days
  • Ensure that orders are received within lead-times
  • Communicate of any risks and opportunities immediately and channel the information through the relevant communication channel
  • Work with marketing manager and financial controller to secure that any investment is recorded accurately and approved by the GM
  • Conduct any reforecast as requested by the business
  • Work with the Financial Controller, Demand Planner and GM to deliver an accurate sales budget with corresponding marketing spends by country
  • Ensure the budget fully approved by the GM and ELT.
  • Work with marketing manager and financial controller to secure that any investment is recorded accurately 

 

 Directly manage selected countries, ensuring best practice is followed by all parties

  • Current countries include but not restricted to: Republic of Ireland, Russia, Brazil, and Mexico
  • Develop the 3-4 year business plan per country with agreed price structure
  • Negotiate head of terms and put in place the distributor agreement using Nelsons contract template
  • Deliver the Nelsons P&L attached to the business plan over the duration of the contract
  • Recommend and work with the local country to meet/ outperform budgets and plans
  • Ensure sales and stock reports, purchase forecasts, exchange rate policies and marketing plans are updated on a regular basis either in line with RoW processes or contractual agreements
  • Recommend revisions to the strategy to outperform with full agreement from the GM

 

Ensure Nelsons best practice templates for distributor management are followed and properly updated and maintained

  • Ensure all best practice templates are used, these include:

- Business planning

- Price structure

- Purchase forecast

- Distributor order form

- Sales and stock reports

  • Check that the distributors are completing their reports in line with the agreed time frame
  • Recommend improvements to the best practice templates and implement after sign off by the GM 

 

RoW Marketing involvement

  • Work with the RoW Marketing Manager to develop a set of marketing initiatives that deliver YoY sales growth, in line or above the EM strategic plan
  • Deliver marketing plans that grow user share through targeted initiatives
  • Ensure all marketing initiatives are post audited to measure performance and return of investment
  • Annually agree on a set of core initiatives with the EM Marketing Manager
  • Ensure these initiatives are planned, captured in the local marketing plans and implemented
  • Advise and recommend adhoc marketing initiatives to grow countries
  • Work with the RoW Marketing Manager on the marketing catalogue for distributors 

Product supply organisation, quality and regulatory

  • Work with Nelsons Product Supply to ensure each distributor completes the necessary documentation to be set up and have shipments made with no/ minimum disruption
  • Attend the monthly Supply Chain Organisation and RoW meeting to review all at risk orders and agree a mutual solution
  • Ensure change controls are routed through Quality
  • Work with the Regulatory Officer on any regulatory documentation for your countries
  • Keep up to date with the RoW Regulatory Team on all EM regulatory submissions and challenge distributors when their information is inaccurate
  • Immediately bring to the attention of the GM, Marketing Manager and Regulatory Team any regulatory issues that impact budget or serious regulatory concerns that could impact sales and profit

 

Administration

  • Distributor contracts – Review Nelsons distributor agreements regularly and manage renewals, extensions, or termination in a timely manner.
  • Trademarks - Ensure the necessary Trade Marks are in place in each territory working with Nelsons RoW Marketing Manager, and legal.
  • Market Research – Work with the RoW Marketing Manager to conduct Market Research in a local territories in collaboration with distributors to ensure it meets local and global requirements/ standards
  • Challenge and negotiate with distributors using either combative or collaboration techniques as necessary to make the point or achieve the preferred outcome
  • Challenge the Emerging markets team on strategy and key initiatives to deliver above budget
  • Actively grow the Nelsons people network to increase knowledge base of working practices and internal influence
  • Present to distributors and directly & indirectly assist in the development of commercial plans in a collaborative manner
  • Assist the GM and RoW with any ad hoc tasks they may request 

Person Specifiction 

 Education / Qualifications

  • Ideally educated to degree level 

Skills & Experience 

 Essential

  • Fluent in Russian
  • Experience working in a Sales role within either a FMCG company or medicinal category
  • Proven track record of delivering sales targets
  • Experience managing distributors including, developing, terminating, and transitioning difficult distributors
  • Experience developing strategies and initiatives designed to deliver sales growth
  • Deadline driven and thrives in a high-pressure environment
  • Strong negotiation skills

 

Behaviours 

  • Deadline driven
  • Sales orientated
  • Excellent communicator
  • Strategic thinker
  • Problem solver
  • Strong marketing knowledge both creative and execution-ally
  • Financially astute and fully P&L conversant
  • Highly organised
  • Attention for detail whilst maintaining sight of the big picture
  • Excellent presenter
  • Team player
  • Self motivator
  • Can do attitude 
International Area Sales Manager

QC Analyst

Department: Quality Control

Company: Supply Chain Organisation

Location: Endeavour Way, Wimbledon

Reference: VA305

The QC Analyst will participate as an active and flexible Quality department team member to provide a Quality Control service for the Endeavour Supply Chain Organisation.

 

Key responsibilities

  • Sample and test all incoming raw materials according to in-house specifications and methods of analysis.
  • Sample and test all incoming packaging components according to approved in-house specifications.
  • Test all finished products according to approved in-house specifications and methods of analysis including Spatone as required by the approved SOP.
  • Microbiological testing of raw materials, bulk and finished products, including Spatone as required by the approved SOP.
  • Environmental monitoring.
  • Maintenance of microbiological and environmental records and supply of related reports as necessary.
  • Microbiological method evaluation and validation.
  • Ensure that all laboratory tasks performed are in keeping with Good Laboratory Practice and that production processes adhere to the principles of Good Manufacturing Practice.
  • Carry out line checks on production activities and perform the relevant in-process checks, ensuring that such activities are in compliance with Good Manufacturing Practice.
  • Perform analyses, examinations or investigations as required on behalf of the Company.
  • Supply written reports as necessary on request.
  • Ensure all data is stored and entered in the correct file and that any test OOS are investigated via the OOS procedure.
  • Ensure all required retained samples are kept and stored correctly.
  • Contribute to the investigation of customer complaints as required.
  • Ensure that all chemical and consumable supplies are maintained.
  • Ensure that the laboratory is maintained in a clean and tidy condition, including the removal of laboratory waste.
  • Liaise effectively with staff from other departments.
  • Involvement in other QMS responsibilities as required as part of personal development.

 

Person Specification

Education / Qualifications

  • Educated to degree level or above in a Science subject

Skills and Experience

Essential

  • Experience in an analytical laboratory
  • Ability to use work instructions and specifications for testing of products, raw materials and components
  • A good appreciation of Good Laboratory Practice
  • Strong report writing skills
  • A good level of wet/bench chemistry skills
  • Experience or knowledge of HPLC and GC techniques
  • Experience of working in a regulated laboratory environment

Desirable

  • Experienced in the use of pharmacopeia’s Experience or knowledge of TLC techniques
  • Knowledge of ERP systems such as SAP
  • Experience of pharmaceutical production processes for tablets, liquids and creams
  • Basic knowledge of microbiology

 

Behaviours

  • Good attention to detail
  • Practical and organised approach 

QC Analyst

Senior National Account Manager

Department: UK Sales

Company: UK

Location: Nelsons House

City: London

Country: United Kingdom

Reference: VA306

Reporting to the UK Head of National Accounts, the Senior National Account Manager (SNAM) will be responsible for achieving sales and profit targets for Boots in the UK. The SNAM will proactively manage the relationship between Nelsons and Boots and develop and manage the Sales plan. The SNAM will work to develop account specific sales strategies that will increase sales value, distribution, display and promotional opportunities in the relevant retail partners. The SNAM will work closely with the UK Head of National Accounts and the UK General Manager to develop long term budget, strategy and future outlook for Boots whilst colloaborating with the rest of the sales team on numbers reporting and drive efficiencies within the UK business.

 

Key Responsibilities

Sales and Business Planning

  • Business Plan – to prepare and implement an annual business plan for Boots, carrying out regular reviews to ensure key sales and marketing objectives are achieved.
  • Prepare a 3 year Joint Business Plan (JBP) in conjunction with Boots that is agreed and signed up to.
  • Identify opportunities to develop and implement plans to maximise the sales opportunities.
  • Competitor Brands / Activity – using information from trade press and market visits keep abreast of competitor brands / products and counter as required.
  • Strategy and Planning
    • Develop account strategies for the future.
    • Plan and implement strategies in accordance with business needs e.g. project implementation. 

       

Commerical

  • Forecast – prepare value and volume forecasts by products and update on a rolling basis. Liaise with the Supply Chain Organisation (SCO) on specific requests and issues.
  • Implement and manage the appropriate trading terms and price changes within the company guidelines.
  • Range – develop the optimum range of new and core product distribution in accounts, ensuring NPD is listed and launched effectively
  • Customer Meetings – maintain regular face-to-face meetings with Buying and Supply contacts. Organise and lead annual strategy meetings with key contacts.
  • Manage the agreed expenditure budgets for their customers and work closely with the marketing team to develop trade marketing activities.
  • Work with the UK GM & UK Head of National Accounts on yearly budgeting process 

 

 Internal Reporting

  • Provide Customer P&L and ROI for each key activity in their accounts and gain approval from UK Head of National Accounts.
  • Work with the Customer Service team to resolve any complaints/issues.
  • Work with Sales Executive to develop reporting on account EPOS weekly, identifying key areas for action and development.
  • Set KPI’s and objectives for their direct report
  • Work with their direct report on sales reports, EPOS numbers and a way of sharing with the wider business
  • Act as a stand in for the UK Head of National Accounts if necessary in relevant meetings and calls

 

Person Specification

Qualifications

  • Educated to Degree Level
  • English and Maths to GCSE Grade C or above (or equivalent) 

 

Skills & Experience 

  • Previous experience as a Boots National Account Manager/ Executive, ideally within a Pharmacy, FMCG or Personal Care branded supplier business
  • Strong record of building and maintaining customer relationships
  • Experience of setting, maintaining and achieving budgets both in turnover and in profit
  • Experience of managing margins, customer profitability and sales targets
  • Strong understanding of P&L’s
  • Proven track record in Sales
  • Classical sales training
  • Ability to build and maintain good relationships
  • Strong communication skills, both verbal and written
  • Negotiation and account management skills
  • IT literate, including Excel, Word and Powerpoint
  • Strong analytical skills
  • Strong organisational skills with the ability to prioritise own workload
  • Excellent attention to detail
  • Full, clean and valid driving licence 
SNAM

Head of ROW

Department: National Accounts

Company: UK

Location: Nelsons House

Reference: VA308

The Head of ROW will lead the ROW Sales and Marketing Team to define a rolling strategic plan that identifies and defines how to realise the potential within each key market and the roll up thereof, leading to sustainable growth in both Sales and profit. Responsible for delivering the strategy through ensuring the use of best practice, systems and people. To be an active part of the Sales & Marketing Leadership Team, supporting the CCO to deliver the sales and marketing objectives across the business.

 

Key Responsibilities

 

Strategic

▪ Refine / Implement the ROW strategy with the CCO that grows sales and profit with a balance of ambition and realism within the defined parameters of the strategic plan.

▪ Define the business objectives and operational tactics to achieve the strategic plan in agreement with the CCO

▪ Proactively monitor performance against the plan and manage as necessary to deliver the objectives.

▪ Take ownership for delivery of all elements of the strategic plan and ensure the ROW Team are fully aligned behind it.

 

Sales

▪ Define a commercial plan with the ROW sales team to achieve the annual zone sales and profit budget

▪ Define joint business plans with key distribution partners that:

▪ Grow Nelsons sales sustainably

▪ Grow Nelsons profitability annually

▪ Delivers outstanding presence in store via perfect store

▪ Delivers effective & purposeful in store promotions with measureable ROI driving new usuage

▪ Makes Nelsons key brands the highest market share in the stress,sleep & iron and category

▪ Achieve monthly sales targets within the financial year

▪ Accurately forecast the ROW l SKUs to within 25% MAPE (12 month MAT)

▪ Maximise the directs business on sales, profit and manageability

 

Marketing & PR

▪ Develop a ROW marketing plan and have approved by the CCO and CMO

▪ Set objectives that can be measured

▪ Grow Rescue penetration utilising the Rescue Plus product portfolio

▪ Define a marketing plan/ calendar by retailer

▪ Ensure retailer promotions are effective with good ROI

▪ ROI all marketing activity starting with a shelf out strategy

▪ Measure performance and effectiveness of the marketing plan/ initiative in an unbiased way

▪ Maximise the launch of New Product with Nelsons current portfolio

▪ Ensure adherence to the Nelsons NPD stage gate process and accurately/ timing complete all necessary input documents when required

▪ Maximise the launch of New Products outside of Nelsons existing portfolio to help develop new categories and build leading brands for the future

▪ Conduct PR in an cost effective manner and evaluate results to publicise success

▪ Work with Group Marketing on trademarks and any local market research

 

Product Supply, regulatory and quality

▪ Work with the SCO to ensure smooth product supply to ROW customers

▪ Adhere to MOQs, EOQs, Lead times to ensure smooth delivery

▪ Challenge partners on delivery terms to ensure Nelsons maximise costs efficiencies

▪ Accurately measure, monitor and accrue any:

▪ Artwork changes – minimise and operate efficiently

▪ Discontinuations – minimise write offs

▪ Slowing moving SKUs/ low shelf life – encourage plans to increase sales and accrue for any potential write offs

▪ Stock – agree a stock level with SCO that delivers an acceptable customer satisfaction and not too high an inventory with finance

▪ Ensure all products comply with local laws and regulations

▪ Work with the regulatory team to ensure the above occurs with minimal disruption

▪ Pro-actively bring forward any regulatory impacts you are aware of and work in a pro-active way to drive these changes forward

▪ Ensure all product meets mkt quality standards and work with the Nelsons quality team to set up these standards and review periodically

 

Financial

▪ Ensure accurate daily, monthly, quarterly and annual financial reporting for the ROW accounts

▪ Fully comply with the Nelsons S&OP process

▪ Supply all reports via your finance Business partner to group finance

▪ Budget in accordance with the Nelsons annual planning calendar and budget timetable

▪ Ensure financial targets are achieved including: Forecasting, Sales, Profit, Cash flow, Inventory and HR

▪ Motivate, manage, train, and challenge the ROW team

▪ Manage the KAMs to deliver successful sales and profit growth, in line with the strategic plan

▪ Develop the ROW team by using best practice tools and processes

▪ Motivate the ROW team by setting clear, challenging and achievable objectives

▪ Arrange regular 121s including appraisals with the your direct reports to ensure they are on track with their budgets and objectives

▪ Sign off all direct reports expenses in line with the company policy

▪ Assess the ROW team in terms of their next career moves and ultimately develop them accordingly. Ideally setting up succession planning for the UK GM role

 

General

▪ Complete a weekly / monthly report on the ROW performance for the CCO / CEO & leadership

▪ Complete any ad hoc analysis requested by the CCO

▪ Attend any regular or ad hoc meetings requested by the CCO / CEO

▪ Conduct any other tasks requested by the CCO CEO

 

Person Specification

A degree educated Senior Sales Manager with significant experience in either FMCG or medicinal categories with a proven track record in exceeding sales targets. Able to demonstrate, at a senior level, strategies and initiatives that have directly led to exceptional and consistent sales growth in UK retailers. Direct management in developing and executing successful marketing plans with demonstrate achievement of goals and measureable ROI.

Essential skills and experience

 Sales orientated

 Strong negotiator

  Deadline driven

  Excellent communicator

  Strategic thinker

  Problem solver

  Strong marketing knowledge both creative and execution-ally

  Financially astute and fully P&L conversant

  Highly organised

  Attention for detail whilst maintaining sight of the big picture

  Excellent presenter

  Team player

  Self motivator

  Can do attitude

Lead the ROW Sales and Marketing Team to define a rolling strategic plan that identifies and defines how to realise the potential within each key market and the roll up thereof, leading to sustainable growth in both Sales and profit. Responsible for delivering the strategy through ensuring the use of best practice, systems and people. To be an active part of the Sales & Marketing Leadership Team, supporting the CCO to deliver the sales and marketing objectives across the business.

Social Media Executive

Department: Marketing

Location: Nelsons House

City: London

Country: United Kingdom

Reference: VA309

The Social Media Executive will support the Marketing department to roll out the UK digital marketing strategy for all UK brands across various social media channels. They will also have a strong focus on improved engagement rates with the ability to analyse and track the success of engagements on each social media platform as well as shaping the process for monitoring and listening.

 

Key Responsibilities

• Collaborate with the Digital Marketing Manager to create always-on and campaign specific plans leading to an overall increase in engagement across digital channels in line with the aligned long-term strategy.

• Daily social media monitoring and community management across multiple brands; producing effective responses whilst engaging with consumers in a timely manner

• Assist the UK Digital Marketing Manager with day to day management of all social channels, including implementation, publishing, sourcing & asset management via Sprinklr

• Produce monthly digital and social media analytical reports, measuring all performance activity against set KPI’s and Benchmarks.

• Regularly analyse website performance via Google Analytics, utilise social listening tools such Sprinklr to articulate actionable insights.

• Content writing and proofreading copy for website, social and blog posts.

• Produce ad-hoc social media assets for selected brands on social media; work with other departments to develop social media timelines that coincide with the product release, ad campaigns, and other brand messages.

• Actively contribute to developing new ideas to promote the business using social media / website and, uploading pre-aligned content to the branded websites via Sitecore.

• Ensure all digital content meets all compliance requirements (in co-operation with the UK Digital Marketing Manager and the brand team that liaise with the internal Regulatory Affairs and Legal).

• Support the UK implementation of the CRM system and build the UK database across all brands, leveraging all planned digital activities and proposing additional activities to grow the base.

 

Person Specification 

Education / Qualifications

▪ English and Maths GCSE’s Grade C and above (or equivalent)

▪ ITIL Foundation and Lifecycle certification in Service Operations

▪ Basic GxP training for pharmaceutical IT systems

▪ Training in GAMP 5 Computer Systems Validation and Data Integrity

 

Skills and Experience

Essential

• Minimum 12 months previous relevant experience or educated to relevant degree level.

• Desire to have an impact on the growth of a global organisations social media platform and engagement rates.

• Experience utilising social media analytical tools such as Google Analytics, Google AdWords, Sprinklr etc.

• Solid knowledge of social media platforms, users and executing paid social / advertising (Ads manager)

• Solid experience managing influencers (e.g. bloggers).

• A solid understanding of digital content development strategies and tactics from a consumer goods industry.

• Previous experience in community management and content development, including copy writing.

• Knowledge of current social media trends, innovations and best practises.

• Capability to manage workload effectively and deliver to targets and deadlines

• Excellent copywriting skills and use of language.

• Excellent IT skills including Microsoft Office, Social Media management and content management platforms

• Capability to work efficiently under pressure and manage conflicting deadlines.

 

Desirable

• Prior experience in a lifestyle health care or regulated industry (e.g. pharma/OTC)

• Experience of managing relationships with digital agencies / digital solution providers

• Basic video editing skills and understanding of Photoshop

• Basic understanding of SEO and PPC

• IT Literate, including MS Office Suite

 

Behaviours

• Strong organisation skills and time management.

• Strong communication skills and able to develop working relationships with people at all levels.

• Highly collaborative, comfortable working effectively in a team as well as independently.

The Social Media Executive will support the Marketing department to roll out the UK digital marketing strategy for all UK brands across various social media channels. They will also have a strong focus on improved engagement rates with the ability to analyse and track the success of engagements on each social media platform as well as shaping the process for monitoring and listening.

Vendor Management Officer

Department: Quality Assurance

Company: Group Quality and Regulatory Operations

Location: Endeavour Way, Wimbledon

Reference: VA310

To manage the vendor management programme in order to ensure that the Company’s suppliers of raw and packaging materials adhere to the Company’s quality requirements.

 

Key Responsibilities

= To ensure the vendor management programme in maintained in compliance with cGMP

= To maintain the Company’s approved supplier list

= To implement and maintain the annual supplier audit plan

= To perform supplier risk assessments and escalate issues when required

= To manage and review supplier questionnaires

= To conduct external audits (including for cause audits) and to follow up with written assessments.

= To draft and agree quality and technical agreements with suppliers

= To suggest and agree to Corrective Actions/Preventative Actions (CAPA) with external suppliers, ensuring agreements have been approved by all relevant parties and that actions are followed up.

= To provide reports and analysis of vendor KPI’s for management review

= To communicate supplier approval status and audit results to the wider business

= To support investigations with suppliers into any major quality defects arising with procured materials

= To conduct performance reviews of suppliers and service providers

= To keep up to date with changes in applicable regulations/audit standards and communicate these changes to the business where required.

 

Person Specification 

Education / Qualifications

= Educated to degree level or equivalent

= Ideally IRCA certified lead auditor

 

Skills and Experience

= Previous experience in supplier auditing, including contract manufacturers, raw material and packaging suppliers and contract laboratories.

= Knowledge of cGMP/GDP for pharmaceuticals, food and cosmetics

= Experience of developing and implementing processes

= Knowledge of pharmaceutical standards in relation to raw material/API (ActivePharmaceutical Ingredient)

= Experience in SAP would be an advantage though not essential

 

Behaviours

= Strong organisational skills

= Excellent report writing skills

= Ability to communicate effectively with a wide range of people at all levels

= Strong negotiation and influencing skills

= Self-starter with the ability to work independently

=Willing to travel both within the UK and internationally as required 

To manage the vendor management programme in order to ensure that the Company’s suppliers of raw and packaging materials adhere to the Company’s quality requirements.

National Account Executive

Department: National Accounts

Company: UK

Location: Nelsons House

City: London

Country: United Kingdom

Reference: VA311

The National Account Executive will deliver sales and profit targets for the nominated accounts in line with UK objectives, to identify new business opportunities and provide daily support to the National Accounts Team.

 

Key Responsibilities 

• Manage and develop some of our smaller National Accounts to ensure monthly, quarterly and yearly targets are met or exceeded

• P&L responsibility for assigned customer portfolio

• Search out and develop new business prospects

• Assist National Accounts team in delivering across all the strategic priorities by;

            - Completion of new line forms

             - Creation of customer presentations

             - Running reports to provide insights

             - Analysis of market data to provide solution-based insights 

• Build and maintain central files such as customer trading terms and product SKU attributes

• Supply National accounts with required information and materials such as product imagery, price information, stock availability

• Support National Accounts Team team in organising supplier conferences and meetings both externally and internally

• Complete regular store visits and provide in depth reports with photographic evidence of promotional compliance, merchandising compliance and competitor activity

• Establish and maintain strategic relationships, alliances and networks both externally and internally

• Perform any other duties related to the promotion, sales and delivery of the products as directed by the management team from time to time 

 

Person Specification

Skills & Experience 

• Experience of 1 to 2 years’ sales in FMCG, Healthcare or similar environment

• Well organised and able to prioritise

• Excellent Communication skills

• Self-motivated and proactive

• Solution focussed and ambitious to achieve success

• Able to work under pressure

• Analytical skills

• IT literate

To deliver sales and profit targets for the nominated accounts in line with the UK objectives, to identify new business opportunities and provide daily support to the National Accounts Team.

HR Assistant

Department: Human Resources

Company: Group Corporate Services

Location: Nelsons House

City: London

Country: United Kingdom

Reference: VA312

The HR Assistant is a key member of the HR team and will be responsible for general HR admin and recruitment support including regular updating of the HR system and issuing of contracts and offer letters. The position will also support recruitment, including creating adverts and scheduling of interviews.

 

Key Responsibilities

• Maintain and update the HR system, electronic files and other documents as required by our statutory requirements.

• Ensure all starters and leavers are processed in a timely manner and to ensure that all related actions, including reference checking, medicals and right to work checks are carried out in full and signed off appropriately.

• Manage the administration of company benefits, including pension, life assurance, private medical, Nelsons Rewards, company cars, Tastecards, Season Ticket Loans

• Run the monthly payroll process, ensuring all payroll actions are submitted to the payroll manager on time and in full.

• Assisting Drafting letters, Contracts, and Presentations

• Setting new starters up on the HR system and adding their new starter information

• Carry out regular audits of HR system and processes to ensure information is up-to-date

• Be first point of contact for the HR System (general queries)

• Contact for the regions on paperwork to be signed off by Claire

• Responding to reference requests

• Manage the holiday carryover

• Processes purchase orders for the HR Team

• Booking interviews and placeholders

• Candidate and agency correspondence, particularly feedback

• Setting up and sending out SHL’s

• Updating job descriptions to correct format

• Set up new vacancies on PeopleHR

• Posting job descriptions to external job boards

• Shortlisting candidates

 

Person Specification

Education / Qualifications

• Minimum 5 A-C GCSE’s

 

Skills and Experience 

• Minimum 1 year experience in HR and Recruitment administration within a busy and fast paced environment.

• Strong working knowledge of Microsoft office, and outlook

• Excellent verbal and written communication

• Organised with very acute attention to detail 

 

Behaviours

• Enjoys working in a fast-paced environment

• Adaptable and flexible approach 

The HR Assistant is a key member of the HR team and will be responsible for general HR admin and recruitment support including regular updating of the HR system and issuing of contracts and offer letters.. The position will also support recruitment, including creating adverts and scheduling of interviews.

QMS Officer

Department: Quality Assurance

Company: Group Quality and Regulatory Operations

Location: Endeavour Way, Wimbledon

Reference: VA314

The QMS Officer will be responsible for the maintenance and development of the Quality Management System (QMS) as applied at the manufacturing site, ensuring the system is robust, is traceable and is kept in good order in compliance with GMP.

 

Key Responsibilities

▪ To oversee the management, implementation and maintenance of the QMS system to include regulatory updates

▪ To manage the filing and distinction of QMS documentation to confirm traceability

▪ To manage timely closure of CAPA, Change Controls, Deviations and Customer Complaints

▪ To conduct support sessions with owners of outstanding QMS documentation to ensure closure of actions with support from QA management

▪ To support the review and approval of all master manufacturing records, and all modifications to the master manufacturing records.

▪ To be involved in problem solving in both QC, QA and production situations when needed

▪ To write Standard Operating Procedures, approve production operating manuals, and maintain updated Standard Operating Procedures.

▪ To review decisions for investigating product complaints, and review and approve the findings and follow-up action of any investigation performed.

▪ To compile Product Quality Reviews as required by GMP.

▪ To assist in the management of change controls and associated actions.

▪ To assist in Quality KPI's to monitor quality performance across the business.

▪ To act as support and cover for the QA QMS operation at the Spatone site in North Wales.

▪ When needed to coordinate the review and approval all batch production-related records, including all records for packaging and labeling operations, ensuring that production records are reviewed for completion and errors.

 

Person Specification 

Education / Qualifications

▪ Ideally educated to degree level, preferably from a scientific or life science background with 2+ years relevant experience within a documentation or QMS role for a food or healthcare manufacturing/distribution company

 

Skills and Experience

Essential

▪ Experience with managing a QMS and filing systems

▪ Experience of a QA/Technical role in either food or healthcare product manufacturing.

▪ Experience of QMS Implementation, Maintenance and Development.

▪ Knowledge and practical experience of Good Manufacturing Practice (GMP),Good Distribution Practice (GDP), Good Laboratory Practice (GLP).

▪ Knowledge and practical experience of bulk manufacturing and packaging processes/ equipment.

▪ Numerical, analytical & investigative skills.

▪ Strong interpersonal and communication skills.

▪ Ability to work accurately, with attention to detail.

▪ Ability to prioritise and deal effectively with a varied workload.

Desirable

▪ Experience of herbal/ homeopathic product manufacturing.

▪ Strong Excel knowlege

Behaviours

▪ Team player with strong communication skills

▪ Flexible approach to work and tasks

▪ Approachable and friendly

▪ Confidence to challenge results and performance

▪ Pro-active 

To be responsible for the maintenance and development of the Quality Management System (QMS) as applied at the manufacturing site, ensuring the system is robust, is traceable and is kept in good order in compliance with GMP.

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