Careers at Nelsons

As well as a strong heritage - we have the edge in the competition and without a doubt; it’s our people, the Nelsons' family. We work hard, thrive on challenges, demonstrate accountability, laugh a lot and give the best team social events in town! If you share the values of Nelsons and would like to contribute and be part of the success of Nelsons, then join the family! Find our vacancies below.

Our Vacancies

Global Brand Head (12 month FTC)

Department: Marketing

Company: Global Marketing

Location: Nelsons House

City: London

Country: United Kingdom

Reference: VA262

Nelsons is the UK’s largest manufacturer of natural healthcare products, operating in the market place for over 150 years with a wide range of brands and products; inspiring generations to live healthier and happier lives. We are proud of our brands - RESCUE range, Bach Original Flower Remedies, Spatone, Nelsons Arnicare, Nelsons Teetha, Nelsons creams including H+Care and Nelsons homeopathic ClikPak range – which are distributed worldwide to over 60 countries.

The Global Brand Head will develop the vision, strategy and pipeline for a key global brand and lead the creation of key campaigns and toolkits that build the brand equity. Work closely with local teams to deliver sales and share growth in our key markets.

To deliver our strategic plan Nelsons has identified that we need to be managing our global brands with a greater consumer focus and more consistency (across touchpoints and zones) in order to build equity and reduce inefficiency of spend and effort. We will still be operating in a matrix model, partnering together with lead markets across the zones but will be looking to the Global Brand Head to take a much more directive role, creating central brand equity guidelines and campaigns, and toolkits for NPD launches. The Global Brand Heads will partner with markets to support their implementation (approving adaptation or deviations where needed) as well as partner on the development of local brand plans that deliver sales and share growth. This role will have the final decision on any equity or communications assets and will be a key consult on the investment plans and sales budgets proposed by the zones.

 

Key Responsibilities

• Lead, with support from the insights director,) the consumer targeting for the brand including strategic audience, key insights and prime prospect profiling

• Develop the Brand heart summary of brand equity

• Develop, with agency support where needed, brand equity guidelines for local market implementation across touchpoints including POS, digital, ATL

• Lead the cross functional agency team to develop a global campaign/ communications platform

• Deliver comprehensive launch toolkits for new initiatives

• Develop the 5 year initiative plan including innovation pipeline (NPD, claims and commercial innovation) as well as consumer activation initiatives

• Work directly with our direct markets and the Head of Distributor Marketing, to support the local plans development and implementation, approving deviations to toolkits and equity where appropriate to local consumer or customer needs

• Provide “brand model” Guidelines on investment choices and consult with zones on A&P and sales annual budgets

• Deliver the overall sales growth for their brand

• Manage, coach and develop the Global Product Manager (or other direct reports)

 

Person Specification 

Skills and Experience

 

Essential

• Significant marketing combining strategic and operational skills

• Track record of results growing sales via winning campaigns across multiple touchpoints including digital

• Strong knowledge of identifying and leveraging key consumer insights

• International experience across multiple global markets

• Good influencer and negotiator, comfortable in a matrix environment

• Strong people manager and coach for local markets

 

Desirable

• Understanding of regulated/ medical/ OTC industries with experience of natural or homeopathic

The Global Brand Head will develop the vision, strategy and pipeline for a key global brand and lead the creation of key campaigns and toolkits that build the brand equity. Work closely with local teams to deliver sales and share growth in our key markets.

QA Officer

Department: Quality Assurance

Location: Endeavour Way, Wimbledon

Reference: VA293

The QA Officer is responsible for ensuring compliance across daily operations and services requiring Quality Assurance (QA) involvement. To primarily provide QA support for production activities, but also to Warehousing and Quality Control departments, and ensure that all stages of Good Manufacturing Practice (GMP) are in full compliance with the principles of Good Practice (GxP) guidelines and other regulatory requirements.  The QA Officer will provide QA support in deposition decisions, and the release of intermediate and finished products through the review of batch documentation, Certificates of Analysis (CofA’s) and laboratory testing results. To support production Team leaders in achieving GMP compliance excellence, and promote Quality Culture within the business

 

Key Responsibilities

 To review Manufacturing batch records production documents to ensure all tasks performed are in keeping with GMP.

• To ensure production anomalies are reported to QA Management via Deviation documentation or a ‘Quality Incident Report’.

• To co-ordinate the prompt resolution and/or closure of change control’s, deviations and QIR’s raised within your area of responsibility.

• To review Quality Control (QC) test data to ensure accurate recording and trend analysis.

• Ensure all in-house manufactured, and third party produced, finished products and associated documentation are retained promptly and accurately, and remain in an inspection ready state.

• Review and release of non-licensed products via the ERP System.

• Remain up to date with actions and SOP’s via both electronic and paper-based QMS systems

• To co-ordinate customer complaints investigation, in conjunction with the QC and Customer Service departments and provide reports and recommendations as necessary.

• Support the internal audit schedule of production and warehouse facilities to verify and monitor the applied principles of GxP.

• To provide advice, guidance, and training where required to employees relating to QA to ensure a full and thorough understanding of GMP on site. • To own and implement improvement projects across the site that increase Quality compliance and Complete Product Quality reviews for the selected time period

• To work closely with all staff on site and especially production staff to ensure a good quality culture and openness 

• To provide support to the daily operation staff regarding quality decisions

• To work closely and liaise with QP’s and Quality management to ensure any information regarding quality and production are completed in a timely manner  

 

Person Specification 

Education / Qualifications 

• Degree educated or above in a Science subject 

 

Skills and Experience 

Essential

• Experience of a QA/QC role in either food or Healthcare

• Knowledge and practical experience of GMP

• Good knowledge of Quality Control Laboratory techniques, necessary for review.

• Numerical, analytical and investigative skills

• Strong interpersonal and communication skills

• Ability to work accurately, with attention to detail

• Ability to prioritise and deal effectively with a varied workload 

 

Desirable 

• 3+ years experience within a GMP environment 

• Ability to form strong working relationships with stakeholders at all levels across the organisation 

 

Behaviours

• Team player with strong communication skills

• Flexible approach to work and tasks 

• Approachable and friendly

• Confidence to challenge results and performance

• Pro-active 

Responsible for ensuring compliance across daily operations and services requiring Quality Assurance (QA) involvement. To primarily provide QA support for production activities, but also to Warehousing and Quality Control departments, and ensure that all stages of Good Manufacturing Practice (GMP) are in full compliance with the principles of Good Practice (GxP) guidelines and other regulatory requirements.

International Area Sales Manager

Department: Sales

Company: Rest of World

Location: Nelsons House

Reference: VA299

Responsible for the management of the distributors in designated regions with the primary objective to grow sustainable and profitable sales year on year by understanding market dynamics, aligning distributor strategy to Nelsons strategy, challenging, motivating and developing our distributors to Nelsons way of working.

 

Key Responsibilities 

  • Implement the commercial strategy for Nelsons RoW Region by working with the General Manager of RoW (GM)
  • Deliver joint business plans for designated major developed markets (e.g. Ireland, Russia, Brazil, and Mexico) built on substantiated assumptions
  • Deliver high performing marketing campaigns that will meet with brand objectives and return on investment target
  • Identify other key countries initiatives that will grow sales above and beyond budget committed
  • Recommend adaptation to the strategy to further grow Nelsons sales and profit in your territory
  • Expand into countries (registration permitting) so long as the country meets with business strategic directions and criteria for expansion in terms of sales potential, profit target and resource investment (Executive Leadership Team approved business case).
  • Formulation of strategy and budget, ensuring the strategy is pre-approved by the RoW GM.
  • Work closely with Group functions to secure effective and successful implementation of key fundamentals growth drivers.
  • Learn from successful initiatives in other business regions and rollout within your territory where relevant and possible 

Accurate forecast delivery and budget planning 

  • Populate sales forecast ahead of the Integrated Business Planning (IBP) meeting and TXT upload
  • Ensure that the forecast phasing is accurate delivering an 80% accurate SKU by month budget for the full 12 months and 90% accurate by SKU and month for the next 90 days
  • Ensure that orders are received within lead-times
  • Communicate of any risks and opportunities immediately and channel the information through the relevant communication channel
  • Work with marketing manager and financial controller to secure that any investment is recorded accurately and approved by the GM
  • Conduct any reforecast as requested by the business
  • Work with the Financial Controller, Demand Planner and GM to deliver an accurate sales budget with corresponding marketing spends by country
  • Ensure the budget fully approved by the GM and ELT.
  • Work with marketing manager and financial controller to secure that any investment is recorded accurately 

 

 Directly manage selected countries, ensuring best practice is followed by all parties

  • Current countries include but not restricted to: Republic of Ireland, Russia, Brazil, and Mexico
  • Develop the 3-4 year business plan per country with agreed price structure
  • Negotiate head of terms and put in place the distributor agreement using Nelsons contract template
  • Deliver the Nelsons P&L attached to the business plan over the duration of the contract
  • Recommend and work with the local country to meet/ outperform budgets and plans
  • Ensure sales and stock reports, purchase forecasts, exchange rate policies and marketing plans are updated on a regular basis either in line with RoW processes or contractual agreements
  • Recommend revisions to the strategy to outperform with full agreement from the GM

 

Ensure Nelsons best practice templates for distributor management are followed and properly updated and maintained

  • Ensure all best practice templates are used, these include:

- Business planning

- Price structure

- Purchase forecast

- Distributor order form

- Sales and stock reports

  • Check that the distributors are completing their reports in line with the agreed time frame
  • Recommend improvements to the best practice templates and implement after sign off by the GM 

 

RoW Marketing involvement

  • Work with the RoW Marketing Manager to develop a set of marketing initiatives that deliver YoY sales growth, in line or above the EM strategic plan
  • Deliver marketing plans that grow user share through targeted initiatives
  • Ensure all marketing initiatives are post audited to measure performance and return of investment
  • Annually agree on a set of core initiatives with the EM Marketing Manager
  • Ensure these initiatives are planned, captured in the local marketing plans and implemented
  • Advise and recommend adhoc marketing initiatives to grow countries
  • Work with the RoW Marketing Manager on the marketing catalogue for distributors 

Product supply organisation, quality and regulatory

  • Work with Nelsons Product Supply to ensure each distributor completes the necessary documentation to be set up and have shipments made with no/ minimum disruption
  • Attend the monthly Supply Chain Organisation and RoW meeting to review all at risk orders and agree a mutual solution
  • Ensure change controls are routed through Quality
  • Work with the Regulatory Officer on any regulatory documentation for your countries
  • Keep up to date with the RoW Regulatory Team on all EM regulatory submissions and challenge distributors when their information is inaccurate
  • Immediately bring to the attention of the GM, Marketing Manager and Regulatory Team any regulatory issues that impact budget or serious regulatory concerns that could impact sales and profit

 

Administration

  • Distributor contracts – Review Nelsons distributor agreements regularly and manage renewals, extensions, or termination in a timely manner.
  • Trademarks - Ensure the necessary Trade Marks are in place in each territory working with Nelsons RoW Marketing Manager, and legal.
  • Market Research – Work with the RoW Marketing Manager to conduct Market Research in a local territories in collaboration with distributors to ensure it meets local and global requirements/ standards
  • Challenge and negotiate with distributors using either combative or collaboration techniques as necessary to make the point or achieve the preferred outcome
  • Challenge the Emerging markets team on strategy and key initiatives to deliver above budget
  • Actively grow the Nelsons people network to increase knowledge base of working practices and internal influence
  • Present to distributors and directly & indirectly assist in the development of commercial plans in a collaborative manner
  • Assist the GM and RoW with any ad hoc tasks they may request 

Person Specifiction 

 Education / Qualifications

  • Ideally educated to degree level 

Skills & Experience 

 Essential

  • Fluent in Russian
  • Experience working in a Sales role within either a FMCG company or medicinal category
  • Proven track record of delivering sales targets
  • Experience managing distributors including, developing, terminating, and transitioning difficult distributors
  • Experience developing strategies and initiatives designed to deliver sales growth
  • Deadline driven and thrives in a high-pressure environment
  • Strong negotiation skills

 

Behaviours 

  • Deadline driven
  • Sales orientated
  • Excellent communicator
  • Strategic thinker
  • Problem solver
  • Strong marketing knowledge both creative and execution-ally
  • Financially astute and fully P&L conversant
  • Highly organised
  • Attention for detail whilst maintaining sight of the big picture
  • Excellent presenter
  • Team player
  • Self motivator
  • Can do attitude 
International Area Sales Manager

Délégué Pharmaceutique

Department: Southern Europe Sales

Company: Southern Europe

Location: Field Based

Reference: VA300

 OBJECTIFS DU POSTE

  •  Promouvoir et vendre des produits parapharmaceutiques auprès des pharmaciens et /ou des parapharmacies
  • Développer et fidéliser le portefeuille clients existant
  • Prospecter de nouveaux points de vente afin d’augmenter la distribution numérique des produits de sa société
  • Construire une relation de partenariat pérenne avec ses clients et apporter tout le conseil avisé à ces derniers
  • Analyser et suivre les performances de son secteur et de son activité
  • Remonter régulièrement les informations concernant son activité.
  • Remonter régulièrement les informations des concurrents
  • Gestion d’un budget

 

 FONCTIONS

  • Contribuer à l’efficacité du SMQ (c’est quoi le SMQ ?)
  • Argumenter sur les produits et services dans le cadre des directives de l’entreprise et convaincre les pharmaciens
  • Former le personnel officinal dans certains points de vente
  • Développer et entretenir des relations professionnelles avec pharmaciens. Planifier et organiser son activité
  • Utiliser les informations, argumentaires, aide14s de visites élaborés par l’entreprise
  • Argumenter sur le choix et les moyens (ciblage, intervention) et convaincre sa hiérarchie.
  • Négocier et vendre des produits et des services tout en respectant les conditions ciales
  • Analyser les tableaux de bord d’activité et les indicateurs
  • Informer et communiquer sur les produits, les services et leur environnement
  • Rechercher systématiquement les informations sur les produits, les marchés, la concurrence et ses interlocuteurs
  • Conseiller le pharmacien et l’équipe officinale sur la vente des produits, la gestion du stock et le merchandising
  • Utiliser des outils d’analyse des ventes et d’activité. Analyser les résultats par rapport aux objectifs
  • Interpréter et synthétiser des informations socio-économiques et démographiques du secteur
  • Respecter le ciblage
  • Maîtriser les aspects règlementaires et légaux de son environnement. 

 

DOMAINE ET RELATIONS

Relation avec les clients, ainsi que l’ensemble des services de l’entreprise. 

 

ENVIRONNEMENT DE TRAVAIL

L’ensemble des activités du poste se déroulent sur le terrain. Les logiciels utilisés sont ceux du pack office, ainsi que le CRM Nexxus MI.  

     

FORMATION ET CONNAISSANCES

Formation initiale:

Bac +2 de type BTS/ DUT en vente ou expérience acquise en vente.

Connaissances générales:

Connaissance des techniques de vente.

Expérience requise :

Débutants acceptés Profil commercial industrie pharmaceutique ou GMS

Qualités requises:

Sens de la négociation. Tempérament commercial. Qualités relationnelles. Envie de réussir. Rigueur. Organisation. Autonomie. 

 

Note : Cette description n'est pas exhaustive, mais présente les missions principales associées au poste. 

 

 

Delegue Pharmaceutie

Warehouse Operative

Department: Goods-In

Company: Supply Chain Organisation

Location: Endeavour Way, Wimbledon

Reference: VA301

To ensure deliveries are accurately booked in within a timely manner and materials are supplied to production in advance of schedules. The Warehouse Operator will also ensure stock quantity figures are accurate and an overall smooth running of all aspects of warehousing.

 

Key Responsibilities

To receive goods in promptly, book in through the WMS (Warehouse Management System), barcode label materials, deal with any damages and communicate with Purchasing, Quality Control and Production

  • To ensure third party contract deliveries are booked in and transferred to the correct location by way of purchase order receipts and works order completions
  • To ensure deliveries of brandy are correctly received and Custom notes signed and dated with the correct quantities
  • To return goods, as appropriate, to suppliers ensuring all paperwork has been completed and goods are correctly moved/removed from Sage
  • To effectively and promptly locate materials into stock locations ensuring correct quantities are showing on SAP
  • To safely operate forklifts and other warehouse equipment
  • To pick works orders for the production schedule ensuring that materials are picked and ready ahead of schedule
  • To ensure that all returned materials from production are quickly and accurately returned to the appropriate warehouse location
  • To carry out stock checks as required by the Company’s perpetual cycle count system
  • To work to high standards of warehouse hygiene and tidiness. This will include routine cleaning of the racking, stored products and the warehouse
  • To work in a safe manner with full regard for the Company’s Health and Safety regulations
  • To work to standards of Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP) at all times
  • To actively participate in team meetings to help improve the operation
  • To ensure any concerns with racking, plant or equipment and accidents/near misses are promptly reported to the Team Leader
  • To load vehicles with Finished Goods going to the appropriate 3rd party warehouse
  • To carry out any other reasonable management requested task

 

Person Specification 

Education / Qualifications

  • English and Maths GCSE’s Grade C and above (or equivalent)
  • ITIL Foundation and Lifecycle certification in Service Operations
  • Basic GxP training for pharmaceutical IT systems
  • Training in GAMP 5 Computer Systems Validation and Data Integrity

 

Skills and Experience

Essential

  • Extensive IT support experience in a pharmaceutical or healthcare environment
  • Service Desk process skills for Incident and Change Management
  • Demonstrable strong interpersonal and problem-solving skills
  • Ability to work effectively and independently when under pressure
  • Line management of junior service desk staff
  • Full ERP support: SAP ECC6, BW, BOBJ and P2P EDI using iDOCS, Sage500
  • Expert knowledge of Office 365 suite including administration and SharePoint
  • Expert knowledge of Microsoft server environment including AD, GPO and SQL
  • ServiceNow administration, configuration and knowledge including reporting
  • WAN/LAN knowledge and troubleshooting skills.
  • Telecoms systems support for Mitel & MiVoice, VOIP, Skype and Starleaf
  • Mobile device support for Android, Apple iOS and Desktop Central
  • Support and troubleshooting for various Apple Mac systems
  • Extensive knowledge of VMware, NetApp, RedStor, EPOS Launchpad, Prisym 360
  • Pharmaceutical laboratory system installations with IQ/OQ

 

Desirable

  • Management of third-party suppliers including SLA monitoring and supplier audits
  • Supporting users across remote sites, including internationally, using Bomgar
  • ServiceNow reporting and analysis for Continuous Improvement
  • Understanding of IT financial management
  • Knowledge of Sales, Finance, Marketing, Supply Chain and Operations functions

 

Behaviours

  • Always pro-active and uses initiative to resolve issues and deliver improvements
  • Able to take leadership and ownership without direction
  • Customer- focussed approach
  • Keen to learn and develop skills
  • Team player that can also work independently
  • Positive attitude 
Warehouse Operative

Directeur Regionale des Ventes

Department: Southern Europe Sales

Company: Southern Europe

Location: France - Field Based

Reference: VA304

OBJECTIFS DU POSTE

  • Développer des ventes
  • Identifier et saisir des opportunités de développement
  • Développer les compétences des DP
  • Garantir le suivi de la politique commerciale de l’entreprise 

 

FONCTIONS

  • Contribuer au bon fonctionnement du SMQ
  • Management des DP du secteur attribué
  • Accompagnement des DP du secteur attribué, définition des objectifs personnels.
  • Gestion des formations des DP
  • Reporting à la direction commerciale et à la direction générale des résultats du secteur
  • Gestion des grands comptes attribués, report au directeur commercial
  • Encadrement de la mise en place de l’outil CRM
  • Assurer la transmission des informations réglementaire des DP du secteur
  • Optimisation des outils SFE 

 

DELEGATION DE RÔLES

Support ponctuel du directeur commercial sur le développement des grands comptes. 

 

DOMAINE ET RELATIONS

En relation avec l’ensemble des services de l’entreprise, ainsi que les clients et MI en charge du développement du CRM. 

 

ENVIRONNEMENT DE TRAVAIL

L’essentiel des activités associées à ce poste se déroulent sur le terrain, les logiciels utilisés sont ceux du pack office, ainsi que le CRM Nexxus MI. 

 

FORMATION ET CONNAISSANCES

Formation initiale:

Bac +5 minimum de type école de commerce 

Connaissances générales:

Vente, connaissance de l’industrie pharmaceutique et du marketing direct 

Expérience requise:

10 ans d’expérience minimum, expérience en vente pharmaceutique et marketing direct

indispensable 

Qualités requises:

Esprit de synthèse, pédagogie, sens de la vente, rigueur et instinct commercial 

 

Note : Cette description n'est pas exhaustive, mais présente les missions principales associées au poste. 

Directeur Regionale des Ventes

QC Analyst

Department: Quality Control

Company: Supply Chain Organisation

Location: Endeavour Way, Wimbledon

Reference: VA305

The QC Analyst will participate as an active and flexible Quality department team member to provide a Quality Control service for the Endeavour Supply Chain Organisation.

 

Key responsibilities

  • Sample and test all incoming raw materials according to in-house specifications and methods of analysis.
  • Sample and test all incoming packaging components according to approved in-house specifications.
  • Test all finished products according to approved in-house specifications and methods of analysis including Spatone as required by the approved SOP.
  • Microbiological testing of raw materials, bulk and finished products, including Spatone as required by the approved SOP.
  • Environmental monitoring.
  • Maintenance of microbiological and environmental records and supply of related reports as necessary.
  • Microbiological method evaluation and validation.
  • Ensure that all laboratory tasks performed are in keeping with Good Laboratory Practice and that production processes adhere to the principles of Good Manufacturing Practice.
  • Carry out line checks on production activities and perform the relevant in-process checks, ensuring that such activities are in compliance with Good Manufacturing Practice.
  • Perform analyses, examinations or investigations as required on behalf of the Company.
  • Supply written reports as necessary on request.
  • Ensure all data is stored and entered in the correct file and that any test OOS are investigated via the OOS procedure.
  • Ensure all required retained samples are kept and stored correctly.
  • Contribute to the investigation of customer complaints as required.
  • Ensure that all chemical and consumable supplies are maintained.
  • Ensure that the laboratory is maintained in a clean and tidy condition, including the removal of laboratory waste.
  • Liaise effectively with staff from other departments.
  • Involvement in other QMS responsibilities as required as part of personal development.

 

Person Specification

Education / Qualifications

  • Educated to degree level or above in a Science subject

Skills and Experience

Essential

  • Experience in an analytical laboratory
  • Ability to use work instructions and specifications for testing of products, raw materials and components
  • A good appreciation of Good Laboratory Practice
  • Strong report writing skills
  • A good level of wet/bench chemistry skills
  • Experience or knowledge of HPLC and GC techniques
  • Experience of working in a regulated laboratory environment

Desirable

  • Experienced in the use of pharmacopeia’s Experience or knowledge of TLC techniques
  • Knowledge of ERP systems such as SAP
  • Experience of pharmaceutical production processes for tablets, liquids and creams
  • Basic knowledge of microbiology

 

Behaviours

  • Good attention to detail
  • Practical and organised approach 

QC Analyst

Senior National Account Manager

Department: UK Sales

Company: UK

Location: Nelsons House

Reference: VA306

Reporting to the UK Head of National Accounts, the Senior National Account Manager (SNAM) will be responsible for achieving sales and profit targets for Boots in the UK. The SNAM will proactively manage the relationship between Nelsons and Boots and develop and manage the Sales plan. The SNAM will work to develop account specific sales strategies that will increase sales value, distribution, display and promotional opportunities in the relevant retail partners. The SNAM will work closely with the UK Head of National Accounts and the UK General Manager to develop long term budget, strategy and future outlook for Boots whilst colloaborating with the rest of the sales team on numbers reporting and drive efficiencies within the UK business.

 

Key Responsibilities

Sales and Business Planning

  • Business Plan – to prepare and implement an annual business plan for Boots, carrying out regular reviews to ensure key sales and marketing objectives are achieved.
  • Prepare a 3 year Joint Business Plan (JBP) in conjunction with Boots that is agreed and signed up to.
  • Identify opportunities to develop and implement plans to maximise the sales opportunities.
  • Competitor Brands / Activity – using information from trade press and market visits keep abreast of competitor brands / products and counter as required.
  • Strategy and Planning
    • Develop account strategies for the future.
    • Plan and implement strategies in accordance with business needs e.g. project implementation. 

       

Commerical

  • Forecast – prepare value and volume forecasts by products and update on a rolling basis. Liaise with the Supply Chain Organisation (SCO) on specific requests and issues.
  • Implement and manage the appropriate trading terms and price changes within the company guidelines.
  • Range – develop the optimum range of new and core product distribution in accounts, ensuring NPD is listed and launched effectively
  • Customer Meetings – maintain regular face-to-face meetings with Buying and Supply contacts. Organise and lead annual strategy meetings with key contacts.
  • Manage the agreed expenditure budgets for their customers and work closely with the marketing team to develop trade marketing activities.
  • Work with the UK GM & UK Head of National Accounts on yearly budgeting process 

 

 Internal Reporting

  • Provide Customer P&L and ROI for each key activity in their accounts and gain approval from UK Head of National Accounts.
  • Work with the Customer Service team to resolve any complaints/issues.
  • Work with Sales Executive to develop reporting on account EPOS weekly, identifying key areas for action and development.
  • Set KPI’s and objectives for their direct report
  • Work with their direct report on sales reports, EPOS numbers and a way of sharing with the wider business
  • Act as a stand in for the UK Head of National Accounts if necessary in relevant meetings and calls

 

Person Specification

Qualifications

  • Educated to Degree Level
  • English and Maths to GCSE Grade C or above (or equivalent) 

 

Skills & Experience 

  • Previous experience as a Boots National Account Manager/ Executive, ideally within a Pharmacy, FMCG or Personal Care branded supplier business
  • Strong record of building and maintaining customer relationships
  • Experience of setting, maintaining and achieving budgets both in turnover and in profit
  • Experience of managing margins, customer profitability and sales targets
  • Strong understanding of P&L’s
  • Proven track record in Sales
  • Classical sales training
  • Ability to build and maintain good relationships
  • Strong communication skills, both verbal and written
  • Negotiation and account management skills
  • IT literate, including Excel, Word and Powerpoint
  • Strong analytical skills
  • Strong organisational skills with the ability to prioritise own workload
  • Excellent attention to detail
  • Full, clean and valid driving licence 
SNAM

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