Careers at Nelsons

As well as a strong heritage - we have the edge in the competition and without a doubt; it’s our people, the Nelsons' family. We work hard, thrive on challenges, demonstrate accountability, laugh a lot and give the best team social events in town! If you share the values of Nelsons and would like to contribute and be part of the success of Nelsons, then join the family! Find our vacancies below.

Our Vacancies

Regulatory Submissions & Support Officer

Department: Regulatory Affairs

Company: Group Quality and Regulatory Operations

Location: Nelsons House

City: London

Country: United Kingdom

Reference: 2...

Responsible for collation and maintenance of regulatory product information. Assisting in managing, maintaining and preparing registrations/notifications for UK, Ireland and the Emerging Markets to ensure product compliance in various categories including herbal, homeopathic, food, food supplement and cosmetics.  Supporting the UK and global regulatory teams. Working with the UK marketing team and support the global marketing teams to ensure advertising and marketing communications are compliant. 


Key Responsibilities

- Collating of data and preparation of dossiers for submission to Regulatory Authorities (UK and Overseas/Emerging Markets).  Close liaison with regulatory authorities.  Co-ordination of follow-up with Regulatory Authorities so that Marketing Authorisations (MA) are received in a timely fashion.

  • Support in maintaining existing MAs (variation, renewals, PSURs) & update safety information.
  • Artwork review and provision of regulatory advice for marketing and sales functions for UK, Ireland and Emerging Markets , including:

- approval of product labelling.

- approval of advertising and promotional material in accordance with the legislation and best code of practice.

  • Provide support to Marketing, R&D & Supply Chain colleagues to help deliver projects
  • Attendance at internal and external meetings as required
  • Assist in co-ordinating technical information and producing templates for use by customer services and other departments.
  • Support the R&D team with routine stability protocol approval.
  • Contribute to the effective administrative organisation and running of the Regulatory Affairs department. 

 

Person Specification 

- Experience of working within the pharmaceutical/ healthcare industry in regulatory affairs is essential. Experience of regulatory review and compliance of marketing, communication and advertising material essential.

- Professional, bright, ability to work on own initiative, self motivated.

- Confidence, personality and ability of dealing with people at all levels.

- Good written and oral communication skills.

- The ability to prioritise and deal efficiently and effectively with workload.

- The ability to be diplomatic and discreet where necessary - confidentiality.

- Pragmatic and able to work under pressure and adhere to deadlines.

- Sense of humour.

- Ability to drive. 

Responsible for collation and maintenance of regulatory product information. Assisting in managing, maintaining and preparing registrations/notifications for UK, Ireland and the Emerging Markets to ensure product compliance in various categories including herbal, homeopathic, food, food supplement and cosmetics. Supporting the UK and global regulatory teams. Working with the UK marketing team and support the global marketing teams to ensure advertising and marketing communications are compliant.

Head of HR

Department: Human Resources

Company: Group Corporate Services

Location: Nelsons House

City: London

Country: United Kingdom

Reference: 5

The Head of HR will devise and implement HR strategies that support the company’s key objectives through the engagement, performance and development of its people and the successful management of change within the right cultural context.


This requires the effective combination of resourcing, performance, reward, development and communication arrangements to build effectiveness at organisational, team and individual levels.


The Head of HR is seen as playing a key role as a strategic business partner to senior managers throughout the business.  This demands the ability to link HR directly to the company’s commercial imperatives, to challenge convention, influence all stakeholders and operate simultaneously at both strategic and operational levels.

 

Responsible for:

Organisational Development Business Partner

HRBP

Recruitment Officer

HR Officer 


Key Responsbilities

Act as a Business Partner 

Develop HR plans that are strongly focused on the needs of the business: both driven by and influencing what the management team wants to achieve.

Act resourcefully in guiding and coaching people at all levels in the company to achieve both strategic goals and operational objectives.

Participate in meetings with fellow senior managers and contribute to the formulation of strategy and, particularly, the dynamic part that Human Resources can play.

Work with senior management colleagues to continually develop the culture supported  in which the desired results can be achieved in an optimal manner.  Pay attention to company culture and the overall employee experience of Nelsons and take action to ensure that it serves to attract, motivate and retain great people.

 

Maintain Effective HR Practice

  • Ensure the company is well equipped to recruit excellent candidates with the right mix of skills and attitudes.
  • Continue to review and monitor our GDPR compliance across HR and Recruitment.
  • Work specifically with managers at all levels to motivate, develop and keep the best talent - be they potential future senior managers, technical specialists or the highest performers.
  • Maintain an effective performance management system that links company and individual objectives and development needs and provides clear and objective measurement of success.  Ensure that all performance levers (training, reward, communication, policy and procedures etc) work in harmony to enable a high performance culture.
  • Meet strategic training and development requirements through the provision of programmes at either a corporate or local level, depending upon the most cost effective method of delivery.  Continuously develop the provision in line with changing business priorities.  Respond to local need and facilitate specific local training where required.
  • Develop and maintain a complete compensation and benefits system (pay, bonuses, pension and benefits) that meets the needs of the business to attract and retain talented people, incentivise and reward high performance at business, team and individual level. 
  • Ensure the provision of a pragmatic, professional, business oriented operational HR service, utilising policies and procedures that are in line with legal, regulatory and best practice requirements whilst remaining appropriate to the needs of the business.
  • Work closely with senior managers to review the organisation in light of future objectives and manage required changes.  Ensure that all aspects of organisational change are successfully managed to ensure results are quickly realised whilst maintaining the positive engagement of people and a healthy culture.
  • Act as a facilitator in team meetings and workshops, helping managers to work together effectively in identifying and meeting opportunities for business improvement.
  • Work with senior management teams on ad hoc projects as and when required.

 

Skills & Experience

  • Extensive experience in HR Senior Management 
  • Demonstrable experience managing change across an organization.
  • Ideally experience working in an SME (or ability to relate to small business).
  • Pragmatic, results focused and commercially minded with strong analytical skills and ability to assess commercial and financial risk.
  • Experience leading a small HR team.
  • Strategic approach alongside a roll-up-your sleeves attitude with a delivery focus.
  • International experience desired, specifically Europe and / or America.
  • Proactive in identifying opportunities to improve business performance.
  • Knowledge of trends in retention strategies, employee performance management and employee engagement.
  • Healthcare or FMCG background, ideally manufacturing experience.
  • Self motivated and results orientated.
  • Excellent communication – both written and oral, negotiation and influencing skills, with the ability to relate to all employees and management at all levels. 
  • Will need to have the gravitas to lead a small team and influence others.
  • Strong stakeholder management skills and ability to influence thinking within ELT.
  • Have the ability to work flexibly, calmly and efficiently whilst responding to a multiple and ever-changing business priorities.

To devise and implement HR strategies that support the company’s key objectives through the engagement, performance and development of its people and the successful management of change within the right cultural context.

QP Consultant

Department: Quality Assurance

Company: Group Quality and Regulatory Operations

Location: Endeavour Way, Wimbledon

City: London

Country: United Kingdom

Reference: 2.......

New QP required to allow release of medicines to market.

Direct Purchasing Manager

Department: Procurement

Company: Group Finance

Location: Nelsons House

City: London

Country: United Kingdom

Reference: 4

The Direct Purchasing Manager will play a critical role in helping the Company to source new products/technologies, raw materials and packaging components, delivering significant cost savings and  minimising working capital. This role will proactively manage contracts with and key supplier accounts,ensuring compliance to contracts and KPI’s. This role will also be responsible for ensuring that suppliers meet all requirements to provide products/materials at the optimum cost, quality, service and reliability. A key part of this role will also include evaluating  and managing risk to facilitate the smooth running of our manufacturing facilities.

Key Responsbilities

  • Acting as a Procurement business partner to the Supply Chain and Quality divisions to ensure that the Procurement function is effectively supporting our manufacturing faciltiies and that Procurement requirements are understood by key stakeholders.
  • Work with Senior Management and Legal in drafting and negotiation of supplier contracts.
  • Manage ongoing supplier contractual relationships and assist in building effective partnerships.
  • Manage supplier performance,quality and risk including addressing any short-comings through effective supplier management and escalation as required.
  • Create, Manage and Maintain KPI and SLA agreements.
  • Create, Manage and Maintain annual cost reduction plans with suppliers as appropriate.
  • Maintain SOPs (Standard Operating Procedures) for all supplier processes.
  • Take a leading role in identification and delivery of cost saving opportunities which contribute to annual cost savings targets.
  • Identify and implement process improvements.
  • Monthly reconciliation of stock held at suppliers.
  • Work with Innovation and R&D teams to ensure capabilities of suppliers are known and utilized where possible.
  • Manage budget requirements for suppliers under management.
  • Working with wider Procurement function to help drive the functions agenda and strategy.

 

Person Specification

Qualifications

  • Ideally educated to degree level
  • Preferably CIPs qualified or working towards

 

 Skills & Experience

  • Significant manufacturing Purchasing experience
  • Working knowledge Packaging suppliers beneficial
  • Strong IT skills, preference for intermediate/advanced Excel, Database and PowerPoint
  • Strong negotiating skills
  • Excellent communication skills and a capability to work cross functionally in the organisation
  • Excellent organizational skills 
  • Experience in project management is desirable      

Behaviours 

  •  Flexible approach
  • Ability to work independently
  • Ability to work under pressure


The Direct Purchasing Manager will play a critical role in helping the Company to source new products/technologies, raw materials and packaging components, delivering significant cost savings and minimising working capital.

Key Account Manager Online

Department: Northern Europe Sales

Company: Northern Europe

Location: Hamburg Office

City: Hamburg

Country: Germany

Reference: 3..

 

 

Die Nelsons GmbH mit Sitz in Hamburg ist eine 100%ige Tochter der A Nelsons & Co Ltd, London. Die A Nelson & Co Ltd ist mit einer über 150jährigen Tradition Englands ältester und größter Hersteller von homöopathischen und natürlichen Produkten rund um ein ganzheitliches Wohlbefinden. Der Schwerpunkt liegt aktuell in der Herstellung und dem weltweiten Vertrieb der Original Bach®-Blüten und des RESCUE® Sortiments sowie der Marken ferrotone® und arnicare®. In Deutschland erfolgt der Vertrieb apothekenexklusiv, in weiteren nordeuropäischen Märkten erfolgt der Vertrieb über Distributeure.

Für unsere Niederlassung in Hamburg suchen wir einen

 

Key Account Manager Online (m/w)

 

 

Ihre Aufgaben:

 

Als Key Account Manager Online sind Sie Teil eines international arbeitenden Teams, das zum einen die nationalen Key Accounts, zum anderen die Key Accounts in den nordeuropäischen Märkten betreut. Sie berichten an den Head of International Key Account Management. Zu Ihren Kunden gehören die deutschen Versandapotheken, für die Sie die Schnittstelle zu unserem Unternehmen sind. Sie planen und verhandeln mit den Kunden individuelle Jahresvereinbarungen, identifizieren Umsatzpotentiale und setzen diese in individuelle Aktionen um. In Kooperation mit unserer Marketingabteilung setzen Sie zusammen mit den Partnern gemeinsame Marketingpläne auf, die das Wachstum in diesem Segment bestmöglich unterstützen, und überwachen die Exekution dieser Pläne. Sie liefern in Zusammenarbeit mit den Kunden Daten für die Budget- und Forecastplanung, analysieren Budget-Abweichungen und entwickeln gegensteuernde Maßnahmen.

 

 

Ihr Profil:

 

Sie haben ein abgeschlossenes BWL-Studium oder besitzen eine vergleichbare Ausbildung und konnten bereits Erfahrung im Online Key Account Management sammeln. Sie arbeiten lösungs- und ergebnisorientiert und lassen sich von auftretenden Hindernissen nicht aus der Ruhe bringen. Sie sind es gewohnt Ergebnisverantwortung zu tragen und umsatzorientiert zu arbeiten. Sie besitzen ein hohes Maß an Eigenständigkeit, Belastbarkeit und Flexibilität gepaart mit einer unternehmerischen und lösungsorientierten Denkweise. In Gesprächen überzeugen Sie mit Ihrer Kommunikatonsstärke und Ihrem Verhandlungsgeschick sowie durch eine ausgeprägte Kundenorientierung. Außerdem haben Sie Spaß daran, in einem leistungsstarken Team eigenverantwortlich arbeiten zu können. Abgerundet wird Ihr Profil durch Deutschkenntnisse auf muttersprachlichem Niveau und sehr gute Englischkenntnisse.

 

Unser Angebot:

 

Wir bieten eine äußerst abwechslungsreiche und verantwortungsvolle Tätigkeit in einem dynamischen Umfeld und die Mitarbeit in einem hoch motivierten und erfolgreichen Team. Unser Arbeitsklima ist geprägt von flachen Hierarchien, Eigenverantwortlichkeit und unternehmerischem Denken. Zusätzlich bieten wir eine attraktive Vergütung und interessante Sozialleistungen.

 

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre aussagekräftige Bewerbung mit Angabe Ihrer Gehaltsvorstellung und des nächstmöglichen Eintrittstermins an:

 

 

 

Nelsons GmbH, Personal, Heegbarg 2, 22391 Hamburg

E-Mail: bewerbung@nelsons.net

 

 

Die Nelsons GmbH mit Sitz in Hamburg ist eine 100%ige Tochter der A Nelsons & Co Ltd, London. Die A Nelson & Co Ltd ist mit einer über 150jährigen Tradition Englands ältester und größter Hersteller von homöopathischen und natürlichen Produkten rund um ein ganzheitliches Wohlbefinden. Der Schwerpunkt liegt aktuell in der Herstellung und dem weltweiten Vertrieb der Original Bach®-Blüten und des RESCUE® Sortiments sowie der Marken ferrotone® und arnicare®. In Deutschland erfolgt der Vertrieb apothekenexklusiv, in weiteren nordeuropäischen Märkten erfolgt der Vertrieb über Distributeure.

General Manager Northern Europe

Department: Northern Europe GM

Company: Northern Europe

Location: Hamburg Office

Reference: 1

Nelsons are looking to appoint a General Manager for Northern Europe to develop and deliver an achievable strategic business plan within the Northern European Countries that will increase the overall number of users of our products leading to increasing sales volume, value and profitability of Nelson’s business in these key target markets, supporting the continued growth of Nelsons’ organisation. Leading a team this person will have the full P& L responsibility for the Region ensuring it achieves the KPI’s and will act as the Legal head of company with Germany.

 

KEY RESPONSIBILITIES:

STRATEGIC

• Develop the NE strategy that grows sales and profit with a balance of ambition and realism.

• Define the business objectives and operational tactics to achieve the strategic plan in agreement and alignment to the global strategy

• Proactively EXECUTE plans and track performance against the plan and manage as necessary to deliver the objectives.

• Take ownership for delivery of all elements of the strategic plan and ensure the NE Team are fully aligned behind it.

 

SALES

DIRECT SALES

• Define a commercial plan with the regional sales team to achieve the annual sales and profit budget

• Define joint business plans with key retailers that:

• Grow Nelsons sales and profit sustainably within customers and channels

• Grow Nelsons total P&L profitability annually

• Delivers effective “perfect store” visibility and in store promotions with measureable ROI

• Achieve weekly, monthly and qtly monthly sales targets as well as the full in financial year

• Accurately forecast the NE leading SKUs to within the agreed MAPE (12 month MAT)

• Maximise the directs business on sales, profit and manageability

 

DISTRIBUTOR MANAGED MARKETS, ENSURING BEST PRACTICE IS FOLLOWED BY ALL PARTIES

• Distributor search & selection

• Distributor evaluation, change and new recommendations

• Develop the 3-5 year business plan per country with agreed price structure

• Negotiate and put in place the distributor agreement using Nelsons contract template

• Deliver the Nelsons P&L attached to the business plan over the duration of the contract

• Recommend and work with the local country to meet/ outperform budgets and plans

• Ensure sales and stock reports, purchase forecasts, exchange rate policies and marketing plans are updated on a regular basis either in line with agreed processes or contractual agreements

• Ensure Nelsons best practice templates for distributor management are followed and properly

 

MARKETING & PR

• Develop a NE marketing plan and have approved by the CCO / CMO

• Set objectives that can be measured and directly impact the consumer objectives

• Define a marketing plan/ calendar by retailer / distributor

• Ensure retailer and marketing promotions are effective with good ROI

• Measure performance and effectiveness of the marketing plan/ initiative in an unbiased way

• Maximise the launch of New Product with Nelsons current portfolio to maximum effect

• Ensure adherence to the Nelsons NPD stage gate process and accurately/ timing complete all necessary input documents when required

• Maximise the launch of New Products outside of Nelsons existing portfolio to help develop new categories and build leading brands for the future

• Conduct PR in an cost effective manner and evaluate results to publicise success

• Work with Group Marketing on trademarks and any local market research

 

PRODUCT SUPPLY, REGULATORY AND QUALITY

• Work with the SCO to ensure smooth product supply to NE customers

• Adhere to MOQs, EOQs, Lead times to ensure smooth delivery

• Accurately measure, monitor and accrue any:

o Artwork changes – minimise and operate efficiently

o Discontinuations – minimise write offs

o Slowing moving SKUs/ low shelf life – encourage plans to increase sales and accrue for any potential write offs

• Stock – agree a stock level with SCO that delivers an acceptable customer satisfaction and not too high an inventory with finance

• Ensure all NE products within the NE countries comply with the appropriate laws and regulations

• Work with the regulatory team to ensure the above occurs with minimal disruption

• Pro-actively bring forward any regulatory impacts you are aware of and work in a pro-active way to drive these changes forward

 

FINANCIAL

• Ensure accurate daily, monthly, quarterly and annual financial reporting for the NE accounts

• Fully comply with the Nelsons IBP process

• Supply all reports via your finance Business partner to group finance

• Budget in accordance with the Nelsons annual planning calendar and budget timetable

• Ensure financial targets are achieved including:

         - Forecasting

         - Sales

         - Profit

         - Cash flow-o Inventory

 

HR

• Motivate, manage, train, and challenge the NE team

• Develop the NE team by using best practice tools and processes

• Motivate the NE team by setting clear, challenging and achievable objectives

• Arrange regular 121s including appraisals with your direct reports to ensure they are on track with their budgets and objectives

• Sign off all direct reports expenses in line with the company policy

• Assess the NE team in terms of their next career moves and ultimately develop them accordingly. Ideally setting up succession planning for the NE GM role

 

GENERAL

• Complete a monthly report on the NE performance

• Complete any ad hoc analysis

• Attend any regular or ad hoc meetings

• Conduct any other tasks

 

PERSON SPECIFICATION:

Qualifications

Educated to degree level or higher

 

SKILLS/EXPERIENCE:

• Proven experience of growing a brand business in the region from development of the strategic plan through to the successful execution in a distributed Sales environment.

• Proven sales track record and managing a sales Team and a multi functional experience / understanding across mktgg, shopper, finance and other related business functions

• Experience of SFE is desirable

• Demonstrated Leadership / People Management Skills with the proven ability to develop team members to their full potential through effective coaching, listening and supporting.

• Proven experience of optimising a P&L in a distributed Sales/ Commercial multi-country environment

• Commercial Business acumen with an ability to detect and implement value creation opportunities without compromising standards.

• Detailed knowledge of the Northern European Markets retail environment.

• Sound Commercial Business Judgement skills with strong customer focus.

• Strong organizational skills with the ability to pre-empt issues through forward planning.

• Outstanding strategic and tactical influencing skills.

• Excellent interpersonal & communications skills both written and verbal.

• An excellent ambassador for Nelsons brand with real Platform Competence

• Results orientated with a proven track record of achieving results

• Proven multi- country experience with excellent cultural awareness.

• Commercial experience / understanding of the regulatory environment for Natural Healthcare products.

• Ability to make high quality decisions through evaluating all relevant data and reaching unbiased and logical conclusions.

• Ability to work in team and is a proactive team player.

• Good statistical and numerical ability.

• Ability to work well under pressure. 

To enable, manage and support application systems projects. Business analysts are key enablers of system implementation and change at Nelsons. They engage with Nelsons stakeholders to understand their requirements and turn them into technical requirements for suppliers. For some initiatives they will be seconded to a business projects as a subject matter expert, for others they will project manage the change themselves.

Marketing Manager - Distributor Markets

Department: Marketing

Company: Global Marketing

Location: Nelsons House

City: London

Country: United Kingdom

Reference: 3...

Fixed Term Contract - 10 Months

 

This role will co-develop and implement the marketing strategy and annual plans for our key distributor markets, adapting global toolkits and strategy guidelines to local market consumer and trade needs, in order to maximise sales and share.

Nelsons only operates a direct model in our top 4 markets (UK, France, Germany and the US) – however it also sells via distributor partners in a number of other key markets (5 of which have been called out as key growth markets in our strategic plan).

These distributor markets have significant A&P spends in order to drive growth, however the marketing plans are not always aligned with our brand equity and the spend is not efficient (for example being spent on creation of assets as opposed to leveraging global toolkits).

This role is being created to work across the top 10 distributor markets, partnering with GMs and IAMs and export managers in 3 zones to improve the plans, driving stronger growth and building the equity of our key global brands; Rescue, Bach and Spatone. It will also provide a strong “voice of the markets” within group marketing, inputting to brand strategy and parterning with the Global Brand Marketing Managers (GBMM) to develop toolkits than can be rolled out globally.

 

 Key Responsibilities

• Support the HoM in partnering with each market (Distributor marketing team and Nelsons lead) to develop the marketing strategy and 5 year pipeline of NPD.

• Develop the annual plan,in conjunction with the HoM, Distributor Marketing team and Nelsons lead in line with the strategic plan and annual joint business plan (JBP).

• Develop proposals on the allocation of the investment of incremental funds from the central budget – developing the business case and ensuring the best use of funds to drive brand strategy and ROI.

• Input into NPD development.

• Partner with countries to optimise the NPD launch plan, support the logistics of this. For example, supporting with artworks, Supply Chain requirements, and other portfolio changes & product lifecycle projects in distributor markets.

• Manage projects for local market research or advertising development as needed. For example, if Global Toolkits are not sufficient.

• Work with Global Brand Marketing Managers (sometimes acting as lead market for key projects) to develop toolkits on global intiaitves, for global roll out, and act as a key consult on global brand strategy.

• Manage flow of information between Global Marketing and key distributor markets ensuring markets are aware of all iniatives, and global has input of local market consumer, competitor and customer trends.

• Holds direct responsibility for 3 selected Distributor markets as marketing lead.

• Commercial KPIs: Sales and profit delivery of the assigned markets. Delivery of market share and distribution targets for base business and NPD. Responsible for the marketing budget across selected markets and for ROI measurement.

• OTIF delivery of assigned projects.

Market classification:

• 3 selected Distributor Markets (TBC) – full partnership for plan development.

• Tier 2 markets – information point of contact for the IAMs and export managers. but no direct involvement in their marketing plans.

 

Person Specification

Education and Qualifications

• English and Maths to GCSE Grade C or above (or equivalent).

• Ideally educated to degree level.

 

Skills and Experience

• Significant Marketing experience, combining strategic and operational skills (sales experience desirable).

• Successful track record in brand building in local market.

• Track record of results growing sales and share via 3rd parties / a distributor model (desirable).

• Experience across multiple global markets.

• Good influencer and negotiator, comfortable in a matrix environment.

• Strong people management skills.

• Ability to coach and influence local markets.

• Understanding of regulated/ medical/ OTC industries with experience of natural or homeopathic an advantage.

• Very strong verbal and written communication skills with the ability to work with stakeholders at all levels both locally and internationally.

To co-develop and implement the marketing strategy and annual plans for our key distributor markets, adapting global toolkits and strategy guidelines to local market consumer and trade needs, in order to maximise sales and share.

Head of Professional Education

Department: Marketing

Company: Global Marketing

Location: Nelsons House

City: London

Country: United Kingdom

Reference: 5..

Lead both the development and delivery of Nelsons’ global professional education strategy, working with a cross functional team to engage health care professionals (HCPs) and drive recommendation of our brands.

Nelsons is in year one of a 5 year strategic plan which will double the business and gain share in the fast growing natural healthcare category.Professional education has been identified as key driver in achieving our growth plans by increasing brand trial and loyalty. The Head of Professional Education is a new role, designed todeliver the strategy globally, working in a matrixed way with the regional education leads, Global Brand Marketing ManagersGBMMs) and other key roles within the organisation. The scope of the role covers all our key global markets – UK, US, Germany, France and Australia being our top 5 – and all brands, meaning it needs to drive recommendation among different groups ranging from pharmacists,Bach practionners,and midwives.

 

Develop and deliver the overall global professional education strategic roadmap including:

  • Which HCP groups ranging from Bach Practionners to GPs, midwives and pharmacists) should be primary and secondary focus for each brand
  • Recommend key HCP engagement strategies including multichannel options
  • Partner with GBMMs to deliver HCP programmes and toolkits for use acrossregions, tailored to different HCP groups that drive recommendation and build brand equity
  • In conjunction with the Digital team, develop our online learning platform and material creation
  • In conjuction with our Regulatory department and 3rd party experts, develop claims - that will influence HCP recommendation of our brands
  • Cultivate own network of Key Opinion Leaders (KOLs) to advise on brand strategy and act as advocates for our brands
  • Measure the effectiveness of our HCP education initiatives, demonstrating an improvement in recommendation and awareness of our key brands
  • Coach and develop education brand leads in each of the regions
  • Support the International Education Manager to develop a strong network of Bach practionners and a mutually beneficial working relationship with the Bach centre

 

Person Specification 

Education

  • Ideally educated to degree level or higher

 

Experience and skills

Essential

  • Proven track record of strategy development and implementation
  • Significant experience in medical marketing, proven track record of increasing recommendation among a professional audience
  • Knowledge of medical regulatory environments, Experience of managing KOLs and conferences
  • Delivering medical toolkits for different countries and audiences
  • Experience of managing medical marketing agencies including for online training
  • Strong analytical and numerical skills with the ability to effectively identify and communicate trends
  • Strong collaboration skills 

 

Desirable

  • Experience of food supplement and homeopathy categories
  • Experience working in a global role

Behaviours

  • Positive and outgoing attitude
  • Comfortable working with a wide variety of individuals from different backgrounds and cultures
  • Passionate about education and brands 
Lead both the development and delivery of Nelsons’ global professional education strategy, working with a cross functional team to engage health care professionals (HCPs) and drive recommendation of our brands.

Validation Officer

Department: Technical - R&D

Company: Supply Chain Organisation

Location: Endeavour Way, Wimbledon

City: London

Country: United Kingdom

Reference: 2......

To ensure that all new and existing Nelsons products are analysed with appropriate, scientifically valid test methods and equipment in order to assist the Research & Development (R&D) and Quality Control (QC) teams with regulatory compliance

 

 Key Responsibilities

▪ Hands on role, developing scientifically valid analytical test methods for new finished products, herbal tinctures, and raw materials, adhering to key timelines in the new product development (NPD) process.

▪ Ensure validation of existing chemical, physical and microbiological analytical test methods for all product types

▪ Validation of new and existing analytical equipment

▪ Create and maintain analytical test method and equipment validation master plans

▪ Manage outsourcing of analytical test method validation where appropriate to suitable third party laboratories

▪ Visiting and auditing of third party laboratories to ensure their capabilities

▪ Document user requirement specifications (URS), and IQ/OQ/PQ protocols and reports, for review by Quality Assurance

▪ Provide validation input and support to regulatory submissions to authorities such as the MHRA, FDA and TGA

▪ Regular review of all test procedures, specifications and changes to pharmacopeia

▪ Regular review of outsourced testing to see if it can be brought in-house to save costs

▪ Regular review of equipment and calibration required to achieve scientifically valid analytical test methods

▪ Training and coaching Technicians on new, approved methods

▪ Approve analysis performed by Technicians

▪ Ensure all laboratory tasks performed are in keeping with the principles of Good Laboratory Practice

▪ Ensure all quality data is accurately recorded, approved, provided to the QA team for review in a timely manner and is filed appropriately

▪ Be an active part of the laboratory management team, support R&D and Quality Control when required e.g. conduct out of specification investigations

 

Person Specification

Qualifications

Degree qualifications or above in a Science subject

 

Skills & Experience

Essential

▪ Minimum of 3 years experience in an analytical laboratory role

▪ Experienced in performing analytical test method development and validation

▪ Good knowledge of chemical, physical and microbiological analytical techniques for pharmaceutical oral liquids, tablets, capsules, creams, gels etc

▪ Good knowledge of HPLC and GC techniques

▪ Experience of testing and establishing specifications for raw materials and components

▪ A good appreciation of Good Laboratory Practice - its implementation and compliance

▪ Strong report writing skills

▪ Experience in conducting out of specification (oos) investigations

▪ Good attention to detail

▪ Practical and organised approach

Desirable

▪ Experience in identification and testing of plant material and plant tinctures according to various pharmacopeia

▪ Experience of TLC techniques

▪ Experience of pharmaceutical production processes for tablets, liquids and creams

▪ A good appreciation of microbiological techniques and application in a GMP environment

▪ Knowledge of MRP systems such as Sage or SAP

To ensure that all new and existing Nelsons products are analysed with appropriate, scientifically valid test methods and equipment in order to assist the Research & Development (R&D) and Quality Control (QC) teams with regulatory compliance

Regulatory and Quality Manager SE

Department: Regulatory Operations

Company: Group Quality and Regulatory Operations

Location: Monaco Office

Reference: 4(

Provides the leadership for all regulatory activities in the SE zone. Acts as Responsible Person to allow import, export and distribute food and cosmetics in EU (requirement for a Monaco-based company. Manages product registrations, notifications and submissions to Regulatory Authorities (primarily France, Spain and Italy). Leads response to regulatory issues raised by regional and national regulatory bodies, working with internal and external legal counsel.

 

Key Responsibilities/Duties

 

Regulatory Affairs

• Registrations/Listings/Submissions – Manage product and site licenses, registrations and notifications for all markets in zone, including France, Italy and Spain. Collate and prepare product data for submission to Regulatory Authorities.

• Response to regulatory changes/issues - Lead Nelsons response to regulatory issues in the zone, liaising with Regulatory Authorities and regulatory/legal consultants as required. Keep up-to-date on upcoming changes to regulations and impact on Nelsons.

• Artwork/Labeling/Advertising – Develop, review, and approve artwork/labeling to ensure compliance to local regulations for dietary supplements and cosmetics. Review and approve marketing material, brand websites and social media content for technical accuracy and regulatory compliance.

• New product development/Innovation – Provide guidance on regulatory opportunities and barriers to help develop new products and claims aligned to the brand innovation strategy. Work collaboratively with colleagues to assess compliance risks and propose appropriate solutions.

• Educational Material - Help develop product educational material for Sales, Marketing, Customer Services and pharmacists that detail product benefits.

• Training - Provide training of staff on the regulatory environment and internal procedures relevant to the categories of our products (food, food supplements, homeopathics, cosmetics).

• Technical support for Pharmacists: Act as a primary point of contact for pharmacists/customers on technical product questions.

• Establish key business relationships – Participate with relevant Industry Associations and liaise with regulatory/legal consultants as required.

Quality

• Quality Management System - Develop local regulatory and quality policies and key SOP’s to meet local needs while also aligned with corporate policies (i.e. managing distributors, consumer complaints, artwork approval, training, quality audits, change control). Maintains ISO 9001 certification in France.

• Training - Train staff on key policies and procedures defined by the Quality Management System.

• Product Complaints/Inquiries – Support the Customer Service Department to respond to product complaints, including those involving adverse events (AE’s).

Ensure Customer Services capture the details on QPulse and liaise with UK Quality team when product investigations are required.

• Third Parties - Assist with initial assessment of third parties and ensures that quality audits take place as required (i.e. DSL Distribution Centre). Ensure Quality and Technical Agreements are in place with key third parties.

 

Qualification & Experience

• Science degree, pharmacy preferable.

• Significant experience of working in a Regulatory role with experience of food, food supplements and/or homeopathics.

• Understanding of product claims allowed for food supplements in EU and substantiation required – strongly desirable.

• Experience in working with Regulatory Authorities on product registrations, submissions and/or notifications.

• Experience working in a commercial and marketing environment - strongly desirable.

• Knowledge of Quality Management Systems.

 

Skills and Abilities

• Verbal and written fluency in French and English. Italian and Spanish is beneficial but not essential.

• Assertive with good influencing skills to build a culture of compliance and quality across the SE organisation.

• Ability to work independently to ensure the SE leadership team prioritises consumer safety and product quality.

• Able to find pragmatic solutions to regulatory issues.

• Ability to drive improvement and simplify existing working practices.

• Professional, confident, bright, self motivated.

• Excellent written and oral communication skills, and high attention to details.

• Able to work under pressure and adhere to deadlines.

• Enthusiastic approach to compliance by helping and educating colleagues.

 

Behaviours

• Supports commercial targets while maintaining focus of the leadership team on consumer safety and regulatory compliance.

• Assertive with the ability to influence the AMS leadership team.

• Pragmatic and able to work under pressure.

• Highly collaborative approach and able to work in a matrix organisation.

• Self-starter who takes initiative to resolve issues proactively.

• Passionate for natural health products.

Provides Leadership for Regulatory and Quality in the SE Zone

National Account Manager

Department: National Accounts

Company: UK

Location: Nelsons House

City: London

Country: United Kingdom

Reference: 3/

Reporting to the UK Head of National Accounts the NAM - GC will be tasked with driving the full P&L management of the Grocery & Convenience channel, this incorporates existing accounts such as; Tesco, Sainsburys, Asda, Morrisons as well as a small portfolio of existing key convenience customers, there will also be a strong strategic emphasis on business development in convenience, to define a route to market and execute on the strategic plans.

The NAM - GC will work cross functionally with marketing, category, insights and Sales Force Excellence teams leading NPD and category initiatives for your customers. The NAM - GC will proactively manage the relationship between Nelsons and a portfolio of accounts to develop and manage the sales plan as well as executing plans driven by insights and category data.

The NAM-GC will strategically define the long term plans within Grocery & convenience and have a direct impact on the future success of this channel.

 

Key Responsibilities

 

Sales and Business Planning

• Business Plan – to prepare and implement an annual business plan for each account, carrying out regular reviews to ensure key sales and marketing objectives are achieved

• Prepare a Joint Business Plan (JBP) in conjunction with the Key retailer & internal teams

• Identify short, medium and long term opportunities to develop and implement plans to maximise the sales opportunities

• Competitor Brands / Activity – using information from trade press and market visits keep abreast of competitor brands / products and counter as required

• Strategy and PlanningDevelop the portfolio strategy, in conjunction with the Head of National Accounts and fully deliver against the agreed plans

• Plan and implement strategies in accordance with business needs e.g. project implementation

• Collaborate with Group and UK category management and insights lead to deliver a longer term ambition of category captaincy within Grocery

 

Commercial

• Forecast – prepare value and volume forecasts by products and update on a rolling monthly basis. Liaise with the Supply Chain Organisation (SCO) on specific requests and issues

• Implement and manage the appropriate trading terms and price changes within the company guidelines

• Range – develop the optimum range of new and core product distribution in accounts, ensuring NPD is listed and launched effectively

• Customer Meetings – maintain regular face-to-face meetings with Buying and Supply contacts. Organise and lead annual strategy meetings with key contacts

• Manage the agreed expenditure budgets for their customers and work closely with the marketing team to develop trade marketing activities

• Work with the UK Head of National Accounts on annual budgeting process

 

Internal Reporting

• Provide Customer P&L and ROI for each key activity in their accounts and gain approval from UK Head of National Accounts

• Engage internal stakeholders in the JBP process

• Work with the Customer Service team to resolve any complaints/issues.

• Work with Sales Support Executive to develop reporting on account EPOS weekly, identifying key areas for action and development

• Take ownership of sales reports and reviewing to make sure these are effective and meaningful

 

Person Specification

Qualifications

• Ideally educated to Degree Level

• English and Maths to GCSE Grade C or above (or equivalent)

 

Skills / Experience

• Experience as a National Account Manager within the Grocery & Convenience sector, ideally within a Pharmacy, FMCG or Personal Care branded supplier business

• Experience of developing JBP’s essential

• Experience of collaborating with Shopper insights and category management teams highly desirable

• Experience in the discount channel would be beneficial

• Strong record of building and maintaining customer relationships

• Experience of setting, maintaining and achieving budgets both in turnover and in profit

• Experience of managing margins, customer profitability and sales targets

• Strong understanding of P&L’s

• Proven track record in Sales

• Classical sales training

• Ability to build and maintain good internal relationships

• Strong communication skills, both verbal and written

• Negotiation and account management skills

• IT literate, including Excel, Word and PowerPoint

• Strong analytical skills

• Strong organisational skills with the ability to prioritise own workload

• Excellent attention to detail

• Full, clean and valid driving licence 

Reporting to the UK Head of National Accounts the NAM - GC will be tasked with driving the full P&L management of the Grocery & Convenience channel, this incorporates existing accounts such as; Tesco, Sainsburys, Asda, Morrisons as well as a small portfolio of existing key convenience customers, there will also be a strong strategic emphasis on business development in convenience, to define a route to market and execute on the strategic plans.

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